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Nissan of Richmond

Richmond, VA

4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

February 27, 2021

Quality of work is excellent. But way over priced! Not sure how many times I can have work done here. Should review your cost, particularly in these times. You can do better!! More

by rbritt1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Feb 28, 2021 -

Nissan of Richmond responded

Thank you for taking the time to submit a review. We take pride in the quality of work that we complete. It is regrettable that the cost of your repairs was more than you had anticipated. If you would like to further discuss your concerns, feel free to contact me at your convenience. Paula Quick Owner Loyalty Manager

Feb 28, 2021 -

rbritt1 responded

I understood that every business has to be profitable, I was in retail for 36 years. But I believe that what we had done for regular maintenance the cost should have been 25 to 40% less. We are enjoying our new Rogue Sport, but we just can't afford regular maintenance costs at Richmond Nissan. Thanks

February 27, 2021

My experience was fairly easy and I got exactly what i want it, my sales man TONY was AWESOME he needs a raise! Thank you! More

by ymsimms
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous, Daniel Reading, Troy Daniels
Feb 27, 2021 -

Nissan of Richmond responded

We are very happy to hear that Tony provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

February 26, 2021

We dropped of our car in the morning and they kept constant communication of when if would be done. Great service and easy appointment booking! More

by bruna.camargo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Feb 26, 2021 -

Nissan of Richmond responded

Thank you, Bruna, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

February 26, 2021

Derek Slaga was awesome he got me in and out quick in no time. The pricing was reasonable and I enjoyed the great work. Also the van driver was also a another bright spot of the morning great convo. More

by Adams.larryn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Phillip Weinman, Derek Slaga
Feb 26, 2021 -

Nissan of Richmond responded

Thank you for sharing your thoughts about your experience with Nissan of Richmond, we're glad that Derek and the team delivered such a great experience. We appreciate your business and look forward to seeing you again soon! Paula Quick Owner Loyalty Manager

February 26, 2021

Robert was a great help and was able to help me get into the car I wanted. Thank you sooo much for your help robert More

by Symone_hailey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Sheffield
Feb 26, 2021 -

Nissan of Richmond responded

Symone, thank you so much for your kind words for Robert, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

February 26, 2021

Chandra Wright, was excellent. She explained what was Chandra Wright, was excellent. She explained what was needed to be done that day and prepared for my next appointment . No surprise I like that. More

by MEWALKER50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Feb 26, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Chandra and our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

February 26, 2021

Derek was very nice & attentive. I was in for my routine Derek was very nice & attentive. I was in for my routine maintenance. Because I was only at approx 2,300 mi ., he explained to come back when I was More

by Melba
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Feb 26, 2021 -

Nissan of Richmond responded

Melba, it's great to hear that Derek and our service team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

February 26, 2021

Ron & Chandra are outstanding, Always a warm welcome, accommodating, everything you'd expect & more. Overall a great department in general. Nobody wants to go sit at a dealership but Nissan of Richmond m More

by NEWYITTY1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Chandra Wright
Feb 26, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Ron and Chandra and our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

February 26, 2021

Troy has been very effective and efficient during the entire process. We never felt pressured when we were there looking for a car. We were able to express our concerns and discuss the things that we wou More

by Randy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evan Askew, Troy Daniels
Feb 26, 2021 -

Nissan of Richmond responded

Randy, here at Nissan of Richmond, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Troy, and it was a pleasure having you at the dealership. We appreciate your review! Paula Quick Owner Loyalty Manager

February 26, 2021

There are some shady people that work at that place, cash a check that my insurance left in my name am not it’s almost 30 days an I still haven’t received it and Fran that works there keeps giving me the run More

by TAWANA.HOLLAND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Fran, Don Johnson, Derek Slaga, Joe Fakhori
Mar 15, 2021 -

Nissan of Richmond responded

Tawana, thank you for bringing this matter to our attention. We are sorry that your experience was less than exceptional. I hope that we can get this issue resolved soon. Please contact me if you need more information. Thank you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

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