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Nissan of Richmond

Richmond, VA

4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

February 26, 2021

I had an amazing experience and with this being my first time Rob made feel comfortable! He’s definitely the best in my book easily!!! More

by jaredleath
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fran was amazing too!!, Joe Fakhori, Robert Sheffield
Feb 26, 2021 -

Nissan of Richmond responded

Jared, it's great to hear that Rob and our sales team were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Congratulations on your first new car purchase! Paula Quick Owner Loyalty Manager

February 26, 2021

Dropped my car off for an oil change. The wait was about three hours but Derek kept me in the loop for when it would be ready. Good experience. More

by BCAR44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Feb 26, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

February 26, 2021

I enjoyed my time here with Tony and the crew. From receiving much needed auto education to negotiating my preferred monthly payment... they worked as a team to help me find my first car & it’s perfect More

by Breyawnam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bull Charles , Antouan Mahrous
Feb 26, 2021 -

Nissan of Richmond responded

It's fantastic to hear that Tony and our sales team provided you with great customer service while assisting you with your FIRST new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Nissan of Richmond! Congratulations! Paula Quick Owner Loyalty Manager

February 26, 2021

Bait and switch. I am interested in another Nissan vehicle, but I will not purchase it from this dealership. They were not organized and I believe the took advantage with deceptive tactics. Door but More

by IMNOWHB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Matthews
Feb 26, 2021 -

Nissan of Richmond responded

Providing a positive experience is our top priority, and we?re sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it?s possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Feb 27, 2021 -

IMNOWHB responded

Yes, please give me a call

Feb 27, 2021 -

Nissan of Richmond responded

If you don't mind, please provide me your name and number so I can get more information from you. Thank you, Paula

Feb 27, 2021 -

IMNOWHB responded

Humberto Bastidas 703 5174349

Mar 15, 2021 -

Nissan of Richmond responded

Providing a positive experience is our top priority, and again, we are sorry that we failed here. We look forward to discussing your visit in greater detail and clearing up any issues we can. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000 Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

February 26, 2021

Mike & Shawn made the deal happen for me. I got a brand new 2020 nissan kicks and traded in my old 2014 Nissan Versa. They got me a comfortable monthly payment. Thank you More

by BM480
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Feb 26, 2021 -

Nissan of Richmond responded

Thank you so much for choosing Nissan of Richmond! Congrats on your new Nissan Kicks, and let us know if we can be of any more assistance! Paula Quick Owner Loyalty Manager

February 25, 2021

Derek provided excellent, transparent customer service from point of arrival to service completion, while also providing insight of what items to keep an eye on for potential future maintenance. Efficient More

by JMB1732
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Feb 25, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback on working with Derek.. We work hard to make sure our guests have an exceptional experience and are glad Derek met your needs in a timely manner. We'll be sure to share your comments with him and our team looks forward to working with you again. Paula Quick Owner Loyalty Manager

February 25, 2021

Rob was the reason why we bought the car. We trusted his advice. He cared about our needs and even helped us on his day off. Robs makes NISSAN Richmond look good! His knowledge eased our doubts. For m More

by joyleath
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Sheffield
Feb 25, 2021 -

Nissan of Richmond responded

Thanks for your review! It's great to hear that Rob provided such excellent service while helping you find a car. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

February 25, 2021

Was bombarded from the minute I got there from sales rep when I was coming in for service as well as bombarded with phone calls when I scheduled it and when I was actively there. Service was excellent and s More

by Cd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not good with Names
Feb 25, 2021 -

Nissan of Richmond responded

Thank you for your honest feedback. We are sorry to hear that you weren't fully satisfied with your experience. Please don't hesitate to reach out to us directly if you would like to discuss this further. We truly appreciate your business and hope you will give us another opportunity to serve you. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

February 25, 2021

This is a great place to buy a car. The environment in there was just astonishing. I’ll make sure to buy my second there. More

by orlando cabrera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Feb 25, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review, Orlando! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

February 25, 2021

Service advisor was friendly, easy to talk too, listened when I spoke and very knowledgeable! Although it was a two hour wait period, my car was completed before that time and clean!! Great service experien More

by LJNPIERRE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Feb 25, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

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