Nissan of Richmond

The Service Dept always treats me like a VIP customer. Over the years I’ve had 5 Nissans and have taken them all to be serviced at NOR (or prior owners). The staff are friendly, knowledgeable, call and Over the years I’ve had 5 Nissans and have taken them all to be serviced at NOR (or prior owners). The staff are friendly, knowledgeable, call and explain when additional items are found. They work hard to keep my expenses down and always are grateful to have had the opportunity to service my cars. I will continue to bring my cars back fir servicing as long as I own a Nissan. More

Great service! Gave me coupon. Done on time. Helped get my car and made sure everything was good before I left. Again I say great service! get my car and made sure everything was good before I left. Again I say great service! More

I love the energy and time put into making sure I was satisfied. Very understanding team and willing to help the service run smooth and possible. satisfied. Very understanding team and willing to help the service run smooth and possible. More

Phil in service was great, knew what he was talking about, and reassuring. Will be back to see him again. Sales called 5 times, that was not appreciated. about, and reassuring. Will be back to see him again. Sales called 5 times, that was not appreciated. More

Very clean .. I love that everyone is helpful and friendly. I also appreciate how quick it was to just pull up and get what I needed done with little effort from me . My service member was confident friendly. I also appreciate how quick it was to just pull up and get what I needed done with little effort from me . My service member was confident and informed me of everything! Off subject but I would say there was a opportunity for sales to check on me as I walked the entire lot without anyone checking on me. Although nothing caught my attention never know if someone else felt the same but wanted to get a new ride ... Thanks for everything ! More

I always like working with Chandra however the mechanics I feel they don't actually pay attention to detail words about your vehicle. I really don't like Nissan anymore. I feel they don't actually pay attention to detail words about your vehicle. I really don't like Nissan anymore. More

Love that I can pop in for service without an appointment, it helps make life easier for the small stuff to get done. Always a easy transition in and out and on with my day! appointment, it helps make life easier for the small stuff to get done. Always a easy transition in and out and on with my day! More

WONDERFUL EXPERIENCE !! Daniel Reading provided extremely pleasing service and genuine concern to my credit situation . He was able to get me in a newer vehicle than I requested . I highly recommend, great p pleasing service and genuine concern to my credit situation . He was able to get me in a newer vehicle than I requested . I highly recommend, great people, Clean environment and they also adhere to all COVID guidelines. More

Service was excellent and professional. Work was done in a timely manner and the service personnel were customer focused with no pressure. Service personnel kept me informed of when my car would be ready an a timely manner and the service personnel were customer focused with no pressure. Service personnel kept me informed of when my car would be ready and walked to my car. 1st class service. More

Seth handled a small emergency situation professionally, promptly and provided extra and very helpful follow up information. Great service at a much needed moment. Thank you! promptly and provided extra and very helpful follow up information. Great service at a much needed moment. Thank you! More