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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

February 20, 2021

Robert was great. He wasn’t pushy and made our time with him amazing. I would recommend anyone to work with Robert. He really made it feel like we were family. More

by Geena.Sanders
Recommend Dealer
Yes
Employees Worked With
Robert Sheffield
Report | Print
Feb 20, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Robert and our team. We're glad to hear we delivered such a great experience! We appreciate this awesome, five-star review, Geena! Paula Quick Owner Loyalty Manager

February 20, 2021

Great service and staff was all very helpful! Everyone was very professional and was very clear in explaining what issues were going on with my car. More

by ELIZABETH.RICHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Report | Print
Feb 20, 2021 -

Nissan of Richmond responded

Thanks for your positive feedback regarding your recent visit. We always like to hear that we are meeting our commitment to provide outstanding customer service. We truly appreciate your business and comments. Paula Quick Owner Loyalty Manager

February 20, 2021

Troy was a pleasure to deal with. He listened to my needs and was willing to work with us. Thank you for a very pleasant experience. More

by cclark1141
Recommend Dealer
Yes
Employees Worked With
Troy Daniels
Report | Print
Feb 20, 2021 -

Nissan of Richmond responded

Thank you for taking the time to write this review and let us know how Troy is doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Nissan of Richmond are glad to have you as a customer. Paula Quick Owner Loyalty Manager

February 20, 2021

Great service. When my license plate was damaged from the new car wash, it was taken care of the very next day. Thank you. Cathy More

by NAVYNC1972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Feb 20, 2021 -

Nissan of Richmond responded

Thank you for your feedback on your recent visit to Nissan of Richmond. I'm glad to hear that our staff was able to assist you and that you had such a positive experience. Thank you for your business. Paula Quick Owner Loyalty Manager

February 20, 2021

Excellent customer service. Took my Nissan kicks in for service because it was turning itself off while in drive. They provided computer check and fixed the issue to the best of our knowledge. More

by hannah_y92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Feb 20, 2021 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! Thank you for taking the time to leave us this awesome, five-star review, Hannah! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

February 20, 2021

I absolutely love the dealership. They gave me a chance obtaining a vehicle when I never thought I would get the chance. I’m very happy More

by jcharlette26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Feb 20, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

February 20, 2021

Everyone was quick, friendly and professional. Will be coming back for a maintenance checkup soon. Thank you for all who helped me with my cars inspection. More

by SQUIRRELTGC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Report | Print
Feb 20, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. . We're looking forward to seeing you again soon for your maintenance check! Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

February 20, 2021

I had needed some service done on my car. I called same day as I got the service done and was quoted a much cheaper price than when I came to pay. He quoted me for the part itself and didn’t quote me for t More

by damacman22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Seth Albright, Derek Slaga
Report | Print
Mar 09, 2021 -

Nissan of Richmond responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address this issue with our team. If it's possible to discuss your visit in more detail, please leave your contact information or feel free to reach out to me directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

February 20, 2021

Very helpful & explanatory when it came to the process of what was being serviced on my vehicle & promptly completed the service & got the vehicle back to me. More

by DLINK930
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Feb 21, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience working with Chandra to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

February 20, 2021

Phil in service took great care to listen to my needs and understand the problem domain. He kept me informed along the way. He is very professional! More

by TABAZE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Feb 21, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Phil and the team, please don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

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