Nissan of Richmond

Needed a brief serviceAfter finding our scheduled Needed a brief service After finding our scheduled appointment all went well, great people! Good service done right and everyone was thorough, thoug Needed a brief service After finding our scheduled appointment all went well, great people! Good service done right and everyone was thorough, thoughtful and friendly More

The staff was always friendly and accommodating. Made it easy to understand what was going on and how long it would take to resolve. I felt very informed and looked after. easy to understand what was going on and how long it would take to resolve. I felt very informed and looked after. More

Very satisfied on getting my car back to me in the short time promised! Everyone seemed to make sure I was satisfied using this Nissan dealership! time promised! Everyone seemed to make sure I was satisfied using this Nissan dealership! More

excellent service, the person who attends us was very kind to us and very excellent prices, and very respectful with every body and very patient kind to us and very excellent prices, and very respectful with every body and very patient More

Excellent service, prompt response and satisfactory result . Seth was very friendly and attended promptly and was on top of the detail about my vehicle. I was give complete explanation of what was don result . Seth was very friendly and attended promptly and was on top of the detail about my vehicle. I was give complete explanation of what was done as part service to ensure vehicle is up to date. More

Gentlemen was so polite and very helpful.Didn’t pressure me with regards to the recommended services. Just advised me to prepare when I return. me with regards to the recommended services. Just advised me to prepare when I return. More

Service Department is fine, the oroblem involves Fran in Finance. I will never purchase from you again because of her arrogance. Nasty and unprofessional, why someone like that you have in a position to d Finance. I will never purchase from you again because of her arrogance. Nasty and unprofessional, why someone like that you have in a position to deal with customers is beyond me. She should not deal with customers. We were issued plates when we bought our 2020 Murano. Was sent new plates six months later without explanation. We called your company and never received a call back. Therefore, we turned them in to dmv. We the. Found out the original plates has never been registered to is and were no good. We asked for new plates and instead have to go to dmv and register our car and get new plates. We paid for this service when we bought. It should not be our problem. Brooke was to issue us a letter back in December incase we were pulled over again to show we owned e car. She never did. Fran was totally arrogant and rude and could've care less. She needs to work in a back room away from your customers. On my facebook you will see where others have complaints against her. Very sad situation to have a No It All dealing with the public. We came for service and to deal with license - at least Phil in service was customer friendly More

I came in to get an oil change and an inspection done . My wait time was reasonable around the time they quoted. Very thorough with communicating the work that needed to be done My wait time was reasonable around the time they quoted. Very thorough with communicating the work that needed to be done More

I can honestly say that I’m happy with this dealership I’m always able to get my car service with or without a appointment I’m always able to get my car service with or without a appointment More

I have always received excellent attention, this is the second vehicle I have bought from Nissan and I am happy and grateful for your attention and help second vehicle I have bought from Nissan and I am happy and grateful for your attention and help More