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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,249 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

February 18, 2021

They had my car for six days I was giving the run around one person saying car almost done one day then on the six day car hadn’t been worked on More

by nono10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phillip Weinman
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Mar 05, 2021 -

Nissan of Richmond responded

We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact me directly. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

February 18, 2021

Great please to buy a car or truck service is on point also Would recommend them to any car or truck buyer honest service evaluation too More

by garybeattiec22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Jonathan Ramirez, Chris Williams
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Feb 18, 2021 -

Nissan of Richmond responded

Thank you for your 5-Star review of both Sales and Service! We strive to provide the very best customer service and are thrilled to read your comments. Thank you for your business! Paula Quick Owner Loyalty Manager

February 18, 2021

Very friendly and top to the pointAppointment was given Very friendly and top to the point Appointment was given right away without me waiting for days. I like that quick service. It was so cold and that h More

by n_ngum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Feb 18, 2021 -

Nissan of Richmond responded

Happy customers make our day! So glad that you were pleased with your visit and thanks for your positive review. Paula Quick Owner Loyalty Manager

February 18, 2021

Very welcoming. Friendly staff. The staff is very patient and knowledgeable and is willing to work with you and get you what you or very close More

by PASSERBY11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
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Feb 19, 2021 -

Nissan of Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

February 17, 2021

These workers are very professional and courteous each and every time I bring my vehicle in for service. Excellent and friendly customer service with speed! More

by VANESSAYOUNG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Jonathan Ramirez, Chris Williams
Report | Print
Feb 17, 2021 -

Nissan of Richmond responded

Thank you for the excellent feedback! We love hearing when we've provided our customers with a particularly great experience. and we look forward to seeing you again. Paula Quick Owner Loyalty Manager

February 17, 2021

Derek Slava was AWESOME. He seemed concerned and interested in what I had to say. He let me know every everything with my car. Great More

by burgess4life63
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Feb 18, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words for Derek, and for taking the time to leave us this wonderful feedback! Arica Fowler Owner Loyalty Manager

February 17, 2021

It’s much appreciated the way Richmond Nissan Service keeps my car running well. They are thorough with multi-point inspection and courteous when explaining the service. Washing the car afterwards is a More

by SPP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Feb 17, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Arica Fowler Owner Loyalty Manager

February 17, 2021

Came for an oil change and was very pleased by my entire visit. I was greeted quickly and warmly, I was made sure to know about how long the process would take and it was correct almost to the minute. Very More

by JOE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Chris Williams
Report | Print
Feb 17, 2021 -

Nissan of Richmond responded

This is what we love to hear! We're so glad you were impressed with your service here and our team looks forward to your next visit! Paula Quick Owner Loyalty Manager

February 17, 2021

Awful experience. I was verbally told one thing was wrong and the when I picked my car up it was another. Left instead of right. More

by DVAPORTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aaron Goodwin -5 stars, Chandra Wright, Phillip Weinman, Chris Williams
Report | Print
Mar 05, 2021 -

Nissan of Richmond responded

We are very sorry to hear that your experience did not live up to your expectations. Please leave me your contact information or reach out directly so we can discuss further and hopefully get to the bottom of things. Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

February 17, 2021

Seth was was extremely helpful while maintaining a demeanor that is hard to find among those in customer service industry. Give Seth a raise, please. More

by dietrich108.00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Feb 18, 2021 -

Nissan of Richmond responded

Thank you for leaving this wonderful feedback for Seth! Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rocking Nissan of Richmond! Arica Fowler Owner Loyalty Manager

Feb 18, 2021 -

dietrich108.00 responded

I truly do appreciate the attention paid to the customer experience there. My vehicle was purchased new out of state. I live in the area however and this visit assures I will be handling all maintenance and repairs at your location. Thank you. And, again, I don’t know what you are paying Seth, but it is not enough. Take care of yourselves.

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