Nissan of Richmond

I'm love the service dept. Im very disappointed recieving sales call during my visit. I have asked multiple times to be taken off the list. I have negative equity in my car. I have tried twice recieving sales call during my visit. I have asked multiple times to be taken off the list. I have negative equity in my car. I have tried twice and no options are available. Please don't solicit me anymore for new vehicles. More

I waited for about 3 hours for an oil change. I am only dissatisfied with the fact that my oil change is no longer free. dissatisfied with the fact that my oil change is no longer free. More

Tony was great! I would not rate this dealership as great due to my prior 2018 experience. Hopefully the overall team including management is more customer focused. Again, Tony was great! due to my prior 2018 experience. Hopefully the overall team including management is more customer focused. Again, Tony was great! More

Phil was great with handling my service. Very honest with what my car needed. He was very nice. Thank you for your help and service. what my car needed. He was very nice. Thank you for your help and service. More

The service department is awesome! It is always a pleasure dealing with Chandra! She is always very pleasant and attentive when I get my car serviced. pleasure dealing with Chandra! She is always very pleasant and attentive when I get my car serviced. More

Troy and other salemen were very helpful and attentive. My husband and I appreciated their help. We decided on a used Versa that seemed to be a great deal. We are glad for this new used vehicle! My husband and I appreciated their help. We decided on a used Versa that seemed to be a great deal. We are glad for this new used vehicle! More

Was very happy that Rocking booked appointment during initial phone call after verifying parts availability for $550 job. Two other nissan dealers took my number and said someone would call me back (neit initial phone call after verifying parts availability for $550 job. Two other nissan dealers took my number and said someone would call me back (neither ever did). More

Overall wasn't an absolutely horrible experience but was definitely one of the most difficult car purchases I've had. We had gone to simply look at the vehicle but before we could even get to that they imme definitely one of the most difficult car purchases I've had. We had gone to simply look at the vehicle but before we could even get to that they immediately wanted to talk numbers. Cool, I'm used to those tactics but what was worse is they wouldn't understand that we were already pre-qualified and decided on a loan. We never asked about price changes, never asked to lower the price or discount we simply wanted to see the car and if we liked it then purchase. Well 2 and a half hours later we still had not seen the vehicle and their finance/bankers were coming back with ridiculous rates/monthly payment attempts to the point where I lost my cool a bit and was ready to walk out. It took me getting the bank who I pre-qualified with on the phone for them to finally display the rate and payment I was expecting. I had had a friend who worked in a dealership before tell me this was a tactic some places used, try and convince you your credit came back otherwise or that whatever numbers they were bringing were the best they could offer when in fact they were raising the APR on the back end on top of what the bank was actually sending back so they could make their money. We still ended up purchasing the vehicle once they came to their senses but we will probably never return to this dealership. The two salesmen that worked with us were great, young fellows but it was the finance team/bankers and some other salesman who came and tried to convince us our credit factors weren't strong enough that really destroyed this experience. I wasn't going to review but since I've been badgered with automated emails to leave a review here is my honest experience. More

Rob was great. Helped me through the whole process and made it seamless. He was very accommodating through the whole process. We even spoke about sports which made the time go by faster. made it seamless. He was very accommodating through the whole process. We even spoke about sports which made the time go by faster. More

Derek in Service is great. He is attentive and on top of the situation. Really like working with him. Don’t like being hit up by sales people while waiting for my repairs to be done, however. the situation. Really like working with him. Don’t like being hit up by sales people while waiting for my repairs to be done, however. More