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Nissan of Richmond
Richmond, VA
7,249 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models.
We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,249 reviews
February 12, 2021
Awesome customer service! They replaced 3 major parts on my vehicle, gave me a rental and keep me in the loop about everything. I am extremely pleased! my vehicle, gave me a rental and keep me in the loop about everything. I am extremely pleased! More
by TATEIONUSJASPER
Verified CustomerEmployees Worked With
Chandra Wright, Jonathan Ramirez
February 12, 2021
Seems kind of a chaotic organization - could never get in touch with anyone - voice mails full, sales guy gone right after sale, etc. eventually the finance lady had to get back in touch to help me get the s touch with anyone - voice mails full, sales guy gone right after sale, etc. eventually the finance lady had to get back in touch to help me get the sun roof i was promised - she was great - tried the online chat feature - completely worthless - three or four times - More
by 7734yeah
Employees Worked With
Fran - she was awesome
February 11, 2021
Ron (service advisor) is the best!!! so friendly and efficient, will definitely be asking for him in the future. the whole team is awesome and very fast. efficient, will definitely be asking for him in the future. the whole team is awesome and very fast. More
by NJTLUVS2SING
Employees Worked With
Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Jonathan Ramirez, Chris Williams
February 11, 2021
$600 to put on new brake pads?!?!? I bought them from parts store for $73 and had them on in 1.5 hours. We bought the vehicle with lifetime oil changes, every time we call to schedule they tell us we are parts store for $73 and had them on in 1.5 hours. We bought the vehicle with lifetime oil changes, every time we call to schedule they tell us we are no longer in the service period? We have to speak to one specific individual to get it done properly. More
by glenn.lamp
Employees Worked With
Chandra Wright
February 11, 2021
Great customer service, no issues. I was greeted immediately by multiple service providers. The drop off & pick up process was very fast, in comparison to the past. It showed great team work, during immediately by multiple service providers. The drop off & pick up process was very fast, in comparison to the past. It showed great team work, during pick up, Ron was on a call & someone (I believe Don) stepped up to get me checked out in a timely manner. More
by staylorbsw
Employees Worked With
Ronald Trotman, Don Johnson
February 11, 2021
Great experience working with Ron. Very knowledgeable and was able to relay what was needed for my vehicle where I could understand everything. Great customer service was able to relay what was needed for my vehicle where I could understand everything. Great customer service More
by Ice
Employees Worked With
Ronald Trotman
February 11, 2021
He is always great and his customer service keeps me coming back. My SUV is always washed when it's returned to me. Yesterday I had a good experience. coming back. My SUV is always washed when it's returned to me. Yesterday I had a good experience. More
by GLENNWW
Employees Worked With
Ronald Trotman
February 11, 2021
It was our first visit to get our Rogue Sport serviced. Absolutely incredible experience! Friendly, efficient, heard my concern and met my need. It was just a simple oil change but still it felt refreshing Absolutely incredible experience! Friendly, efficient, heard my concern and met my need. It was just a simple oil change but still it felt refreshing to experience that quality of service paired with amazing customer service! More
by TIERRA.LASHAY325
Employees Worked With
Derek Slaga
February 11, 2021
I was hesitant to go to the dealer for service because I thought I would not like the cost or service. I was happily wrong. Phil was the difference maker. Phil at Rock On Nissan in Short Pump, VA, was thor thought I would not like the cost or service. I was happily wrong. Phil was the difference maker. Phil at Rock On Nissan in Short Pump, VA, was thorough, Knowledgeable, and polite! Wonderful experience! More
by LYRICALKEYS
Employees Worked With
Phillip Weinman
