Nissan of Richmond

I am secured with the work that was done on my car the center at my last visit I am totally satisfied . Thanks Chandra n everybody center at my last visit I am totally satisfied . Thanks Chandra n everybody More

Everything was great, from the experience from when I first walked in the door, was very friendly as soon as I walked in and Tony helped me out and got me a great deal on my new purchased car. first walked in the door, was very friendly as soon as I walked in and Tony helped me out and got me a great deal on my new purchased car. More

Joe is my guy, he has it all in a sales person. I had a very reasonable time from the beginning to the end of my purchase of a new Nissan Sentra. Joe is definitely the guy you need on your team. Breaks eve very reasonable time from the beginning to the end of my purchase of a new Nissan Sentra. Joe is definitely the guy you need on your team. Breaks everything down in detail. More

Yesterday I received horrible customer service from the very rude and unprofessional Arielle at the rental counter. I addressed my issue with her rude and condescending tone while at the dealership. The in very rude and unprofessional Arielle at the rental counter. I addressed my issue with her rude and condescending tone while at the dealership. The interaction occured when I csme to drop my vehicle off for service. Ron who assisted me was great. He offered a complimentary rental while my vehicle was in service. I go over to the rental counter and the associate was pleasantly helping the gentleman before me. Smiling, making conversation etc. Then when it was my turn she wasn't as friendly. Ok. Whatever, no big deal. I just need to get a rental and go back to work. The service person wrote that my rental was no charge. She proceeded to say that's not right and I'd be paying for it. Eventually she went to confirm it was no charge. I was given a complementary rental while my Nissan Rogue was being serviced, the complimentary rental was a Nissan Versa. As a mother with multiple children I requested a comparable vehicle. I stated that I received a comparable vehicle prior. With an attitude she kept making a point to say I'm not paying for it. She said I couldn't have gotten a Rogue prior unless it was covered under a warranty. I did not purchase my vehicle at this dealership and did not have any warranty. The rental counter associate was very rude and kept making a point to say I'm not paying for the rental. Basically as if saying take what she give me because I'm not paying for it. She went from saying no larger vehicles was available to she can't switch it once she puts me in a rental. That turned into a very unnecessary back and forth. While speaking to me she waved her hand back and forth while shaking her head. She was very rude. I had to call back because she marked the gas wrong on the rental form and she insisted I was wrong about that. I filled the gas tank and turned the vehicle in because I was done with arguing with her. When I returned and spoke with the manager she didn't I have anything to say besides she can receive the rental from me when I arrive. She didn't address my concerns about the poor service I received at all. That let me know that calling to speak with someone higher was a waste of time. I have another service that needs to be done that is almost $600. Unfortunately this is the only Nissan dealership on that side of town. After this service I will need to find another dealership. At this point I don't care if it's a little far away. More

Good service Good job did the work right away: job well-being done didn't wait too long finish fine job fine nice job good work well-being done didn't wait too long finish fine job fine nice job good work More

I appreciate the quick honest survive. The loaner car was appreciated while the ABS recall service was done. Trust is extremely important. You have mine. Thanks! Well done! appreciated while the ABS recall service was done. Trust is extremely important. You have mine. Thanks! Well done! More

Very friendly! Great customer service. Everything was great except finding out I have to pay for my future oil changes. When I brought the car I was promised free oil changes, tire rotation, and state in great except finding out I have to pay for my future oil changes. When I brought the car I was promised free oil changes, tire rotation, and state inspections for free. I would not have purchased the car without being able to have that. My family and I have brought over five cars from this place over the years and this is how they treat their loyal customers. The salesman Joe stated he never promised me that. When I specifically told him I would NOT purchase the car without having that. My family and I will no be coming back to this location to purchase any more vehicles. More

Alec Jones and Todd Roberson set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Alec was responsive, extremely knowledgeable, not only about t for a perfect customer experience. From the moment I reached out with a brief inquiry, Alec was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! Todd did an excellent job explaining the financial aspects of the transaction and was very patient with all my questions. Thank you Alec and Todd! I'm very happy with my 2018 Nissan Maxima! More

Ron and Chanda in the service department is awesome. I let him know my concerns or issues and he runs down my options then the service department makes it happen. Don Johnson was an excellent choice as se let him know my concerns or issues and he runs down my options then the service department makes it happen. Don Johnson was an excellent choice as service department manager. I’ve been coming here for years and am extremely happy with Nissan of Richmond More

The service people are friendly and knowledgeable. They keep me updated about what to expect on my next regular service appointment. The waiting area is nice and comfortable and I'm usually out of there pr keep me updated about what to expect on my next regular service appointment. The waiting area is nice and comfortable and I'm usually out of there pretty quick. More