Nissan of Richmond

(Re)fixed my car quickly and at no charge after I likely broke it without knowing when it had just been fixed. Ron was very helpful and took the time to explain how I likely broke it and what they did to fi broke it without knowing when it had just been fixed. Ron was very helpful and took the time to explain how I likely broke it and what they did to fix it. More

Great experience. However I would like an option to receive my visit information electronically. That would allow me to keep track of all maintenance visits and work. receive my visit information electronically. That would allow me to keep track of all maintenance visits and work. More

Great service! Chandra is always awesome to work with! I had questions about a previous service I had done. Ned the next steps to take She helped me understand what was done and the next steps to take. had questions about a previous service I had done. Ned the next steps to take She helped me understand what was done and the next steps to take. More

Y’all did a great job! I really appreciate the joyful attitude y’all had! I’m part of the team here now and y’all made me feel more like I’m part of the family attitude y’all had! I’m part of the team here now and y’all made me feel more like I’m part of the family More

The service department has good employees that let you know whats going on and also has good costumer service skills. Keep up the good job know whats going on and also has good costumer service skills. Keep up the good job More

My experience with this dealership was very interesting. The advertised price for a vehicle was not the pricing once arriving. When you ask for the price of a vehicle they will not mention it to you until t The advertised price for a vehicle was not the pricing once arriving. When you ask for the price of a vehicle they will not mention it to you until the process is almost over. Advertised on their website a 2019 Nissan for Apx. $17,000 and when arriving I was told the rep I spoke with on the phone about pricing did not work there at all. I am higher disappointed in my experience. Also, I friend she was there purchasing a vehicle, she signed and agreed for one price and they celebrated her, by announcing her name, but then told her the pricing was here, something she didn't want. More

My service technician, Chandra, was professional, informative and friendly. I only use West Broad Street Nissan for service and maintenance because of the excellent experience. informative and friendly. I only use West Broad Street Nissan for service and maintenance because of the excellent experience. More

Incredible customer service. Phil was awesome - got my truck in and out for a state inspection and oil change. Have a list of recommended repairs (that I kinda knew was needed) that I can work off of. Thi truck in and out for a state inspection and oil change. Have a list of recommended repairs (that I kinda knew was needed) that I can work off of. This was the best service I have ever received at ANY dealer - and I have been to a bunch :) Thanks so much, Phil, and staff for making this trip the easiest - and fastest - ever! Will be back soon! More

The one good thing is the people that help me at the desk for service are always nice and helpful. I had Phil this time, and he was pleasant, as always. Otherwise, the place is going downhill. Since the "cha for service are always nice and helpful. I had Phil this time, and he was pleasant, as always. Otherwise, the place is going downhill. Since the "change in ownership" the benefits for cars purchased previously, like rotations and oil changes for life, will no longer be honored. They "washed my car" and it came back covered in a splattered film of muddy water. The woman behind the counter inside helping people check out was very rude to other customers while I was waiting. She yelled at people on the phone and in person, and kept saying "well my manager isn't here" and "no I am not raising my voice at you" when they asked to speak with someone else. It was terribly unprofessional, and if I had heard an employee of mine acting like that to anyone I would have fired them on the spot. I didn't even speak with her and she had me fuming because of her blatant disrespect for others. I'll be going elsewhere from now on. More

Rocking Nissan was wonderful. They helped me out of a difficult situation where my gas tank wouldn't open. They fit me in on a Friday afternoon, and I truly appreciate it, as I was unable to add gas to difficult situation where my gas tank wouldn't open. They fit me in on a Friday afternoon, and I truly appreciate it, as I was unable to add gas to my tank without their help. More