Nissan of Richmond

This was my first and last time visiting this location where I purchased my vehicle 10/20. I was told by my salesman in October that I would receive a free oil change on my visit which was not the case. where I purchased my vehicle 10/20. I was told by my salesman in October that I would receive a free oil change on my visit which was not the case. I was then charged for services I didn’t request but was offered. Tire rotation, I only have 5000 miles. Car was washed & not dried, stating machine wasn’t working leaving streaks. I should have been told that in the beginning. Better service at carpool. My other vehicle is a Honda Accord, With this type of service I’ll take both vehicles to Honda for servicing. More

Consistent hospitality. Do what it takes to make the customer happy. Efficient work. Return car in a timely manner. Set expectations. Offer to detail my vehicle. customer happy. Efficient work. Return car in a timely manner. Set expectations. Offer to detail my vehicle. More

Great service The best dealer shipShort wait Great Great service The best dealer ship Short wait Great customer service Would buy another car from Nissan Nice wait room Good coffee free wat Great service The best dealer ship Short wait Great customer service Would buy another car from Nissan Nice wait room Good coffee free water Good cars More

Great customer service. Good about letting me know what needs to be done to my car, then my Dad can just fix it for me. needs to be done to my car, then my Dad can just fix it for me. More

Amazing service. It was my first time and I was very pleased with everything. Ron was the best. He was really concerned about my issues and helped resolve all of my warranty problems and assured me the pleased with everything. Ron was the best. He was really concerned about my issues and helped resolve all of my warranty problems and assured me the car would be safe again to drive. More

Great service Nissan of Richmond. . Please keep up the good wortk that you do. I appreciate the you worked on my car and wasshe it, thanks. good wortk that you do. I appreciate the you worked on my car and wasshe it, thanks. More

Excellent Service!! I’m extremely pleased.. Chandra and Phil are super awesome! If you need your car taking care of .. See them! Thank you guys! Phil are super awesome! If you need your car taking care of .. See them! Thank you guys! More

Close and convenient to my home. Excellent customer service. Was kept informed Of the progress of how the service was going and how much time it would take to complete the service needed service. Was kept informed Of the progress of how the service was going and how much time it would take to complete the service needed More

My car always comes back worst than it was before I dropped it off. Got my car Mar 2019 and took my car for an oil change Jan 2020 and they scratched my car. Less than 1 yr later Dec 2020 the paint sta dropped it off. Got my car Mar 2019 and took my car for an oil change Jan 2020 and they scratched my car. Less than 1 yr later Dec 2020 the paint starts turning colors and grey spots popped up all over the door. Nissan says nothing is wrong with it. Bruce's says the clear coat started messing up for some reason. Took it back to them to redo the paint and now it looks like paint was just put over the grey spots, no sanding or smoothing them out. You can clearly tell where each grey circle was. Now I'm left with a BOTCHED PAINT JOB and my door looks like it has small dents/circles in it. They act like they can't see it. At this point just give me a whole new door if you not gone have the paint done right. More

Derek Slaga was very professional and proficient, he explained the recommendations for future repairs and very courteous and respectful. It was great meeting him and a pleasure. explained the recommendations for future repairs and very courteous and respectful. It was great meeting him and a pleasure. More