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Nissan of Richmond

Richmond, VA

4.5
7,251 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,251 reviews

February 05, 2021

Amazing experience. Would highly recommend this facility. Knowledgeable technicians and superb service advisors. I look forward to visiting the dealership when the time arises. Thanks More

by VSUWILLIAMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson, Chris Williams
Feb 06, 2021 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Arica Fowler Owner Loyalty Manager

February 05, 2021

I have bought multiple cars from this dealership and everyone has always been awesome. From sales to finance to service. I had not planned on trading in my pathfinder but it worked out fine. I love my r More

by DRAGONFLI0728
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan Askew, Joe Fakhori
Feb 06, 2021 -

Nissan of Richmond responded

Congratulations on your new Rogue! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Arica Fowler Owner Loyalty Manager

Feb 06, 2021 -

DRAGONFLI0728 responded

Thank You Very Much

February 05, 2021

Chandra did great with making sure I received the best service. She also did great explaining to me the pricing on my service and made sure I understand the pricing and gave me information on other option More

by JASMINEMEADOR27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Arica Fowler
Feb 06, 2021 -

Nissan of Richmond responded

It's great to hear that Chandra was so helpful to you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rocking Nissan of Richmond! Arica Fowler Owner Loyalty Manager

February 05, 2021

Always helpful and pleasant in the service dept. Cashier was very pleasant. Daniel Reading was also very helpful. When I'm ready to buy a new call, I will call him! More

by grba03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga, Daniel Reading
Feb 06, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Daniel and the team, and we look forward to working with you again. Arica Fowler Owner Loyalty Manager

February 05, 2021

Exceptional service! The process was made incredibly easy, and Tony helped me to find just the car I was hoping to find. I would absolutely recommend Rocking Nissan of Richmond to anyone seeking quality More

by sarah.curlee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous
Feb 05, 2021 -

Nissan of Richmond responded

Thank you for taking the time to write this review, Sarah! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Tony and all of us at Rocking Nissan of Richmond are glad to have you as a customer. Arica Fowler Owner Loyalty Manager

February 05, 2021

Tony was amazing very helpful and very knowledgeable. Didn’t enjoy the fact that other sales reps where very pushy. Other than that amazing service More

by Melaniemenjivar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous
Feb 06, 2021 -

Nissan of Richmond responded

Thank you so much for your honest feedback, Melanie! We are so glad that Tony had the opportunity to work with you, and we are thrilled that you found your experience with him to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Arica Fowler Owner Loyalty Manager

February 04, 2021

The service department is outstanding especially Phil Weinman, this was my first trip in for service and Phil was amazing. He was exceptionally nice, explained everything to me and made the process smoot More

by Rob & Kelli Davis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Weinman
Feb 04, 2021 -

Nissan of Richmond responded

Thank you, Rob and Kelli, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. We will let Phil and our service team know how much you appreciated their help. All of us at Rocking Nissan of Richmond are glad to have you as a customer. Arica Fowler Owner Loyalty Manager

February 04, 2021

Awesome service and people! They always take care of me and my truck. I wouldn’t trust anyone else with my vehicle. Hands down best place to go. More

by PFC.WALL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson, Chandra Wright, Phillip Weinman
Feb 04, 2021 -

Nissan of Richmond responded

Thank you so much for your review. We are very happy to have provided you with such a positive experience! We appreciate your trust in our team and look forward to your next visit. Arica Fowler Owner Loyalty Manager

February 04, 2021

The wait time was longer than what I was told but the service department itself was great. My car did not get vacuumed or washed because the wash was getting repaired. They did offer me to come back late More

by stephenlock411
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason I think.
Feb 04, 2021 -

Nissan of Richmond responded

Hi Stephen! We're so glad we could be a bright spot in your day. Thanks for the feedback on the wait time and car wash repair. Quality customer service is always our number one priority, and your honesty gives us a chance to hone in on those issues. Thank you again for choosing Rocking Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Arica Fowler Owner Loyalty Manager

February 04, 2021

My visit was to discuss my options for the end of lease for my 2018 Nissan Sentra. The sales department representatives were very helpful in helping me with my options. The financial department representat More

by HBEASTLY1
Recommend Dealer
No
Employees Worked With
Daniel Reading
Feb 05, 2021 -

Nissan of Richmond responded

We appreciate your honest feedback and are sorry your visit didn’t go as planned. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark this time. We are very glad to hear you found the sales department helpful, though! We'd like the opportunity to discuss your concerns with our finance department and see if we can work out a solution. Please contact us at your convenience. Arica Fowler Owner Loyalty Manager (804) 346-4200 Ext. 1000

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