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Nissan of Richmond

Richmond, VA

4.5
7,249 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,249 reviews

January 09, 2021

I’ve been a customer for over 3 years and I can definitely say within the last few months the service is great! Great service! More

by almentabaker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Jonathan Ramirez
Jan 11, 2021 -

Nissan of Richmond responded

Thanks, Almenta, for sharing your thoughts about your experience with Rocking Nissan of Richmond. We appreciate your business and hope to see you again soon! Arica Fowler Owner Loyalty Manager

January 09, 2021

I would really recommend this dealership, I like their professionalism and willingness to assist in whatever you need to get done. They always make a follow up call to check if your vehicle is working pro More

by DLZOAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson, Seth Albright, Phillip Weinman, Derek Slaga
Jan 11, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Arica Fowler Owner Loyalty Manager

January 09, 2021

Very informative about the car. Able to get a great suv. Mike helped me find a good deal. Music is still super great. Fran is super nice and helpful too. More

by Stephaknight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Jan 11, 2021 -

Nissan of Richmond responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Mike and Fran and congratulations on your new SUV! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Arica Fowler Owner Loyalty Manager

January 08, 2021

Staff was friendly and very helpful to all my needs. Thanks Muhammad and Mr. Evans for your assistance in the purchase of my 2021 Nissan Rogue. More

by sidbradley67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Evans
Jan 09, 2021 -

Nissan of Richmond responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thank you for choosing Rocking Nissan of Richmond, we hope you'll enjoy your new Rogue! Arica Fowler Owner Loyalty Manager

January 08, 2021

GM on December 31 2018 I came in the baying me a car Salespeople they have worked with me to get me in to a car I know that I really couldn't really pay for this car but they have work with me now I h More

by Sharonpeoples55
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
I forgot his name but I know how he looks like
Jan 08, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Arica Fowler Owner Loyalty Manager

January 08, 2021

The Service staff listens to my concerns, appears to care, and communicates updates timely. When I am told something is going to be done they make sure it is completed. I have always been taken care of More

by Cfchandler78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jan 08, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us based on your recent service visit. We work hard to make sure our guests have an exceptional experience and hearing feedback like " staff listens to my concerns, appears to care and communicates updates timely" is just what we expect for our customers. We will share your comments with Chandra and our team, and we look forward to working with you again. Arica Fowler Owner Loyalty Manager

January 08, 2021

In for tire rotation and state inspection: Excellent customer service by Ron and Chandra. I have always had my service work done by the dealership, and I am especially happy with the level of care and More

by PAGEJARRATT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Chandra Wright
Jan 08, 2021 -

Nissan of Richmond responded

Hello Page, It's great to hear that Ron and Chandra were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rocking Nissan of Richmond! Arica Fowler Owner Loyalty Manager

January 08, 2021

You have alot to make up to me if you expect me to ever do buisness with your dealership ever again after I choose to trade in and sell my current car... Had a car delivered to me initially with dents that More

by waltond0
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ronald Trotman
Jan 09, 2021 -

Nissan of Richmond responded

Providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to us directly. Arica Fowler Owner Loyalty Manager (804) 346-4200 Ext. 1000

January 08, 2021

Thank you! Thank you for taking the time to help me with my car. It has worked out tremendously. Thank you Derek!!! I will come again. More

by PETRESCU17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Jan 09, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Derek and our team. We're glad to hear we delivered such a great experience! Arica Fowler Owner Loyalty Manager

January 08, 2021

Jonathan was great from the time I arrived until the time I left. He was polite, positive, friendly and had a can do attitude. Rockedit More

by Wendyreal_2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
Jan 09, 2021 -

Nissan of Richmond responded

Wendy, thank you so much for your kind words for Jonathan, and for taking the time to leave us this wonderful feedback! Arica Fowler Owner Loyalty Manager

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