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Nissan of Richmond

Richmond, VA

4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

January 06, 2021

The service department is very organized and helpful. Phil W. Was helpful and professional He is an excellent employee. I feel that my car had taken good care of. More

by elhadibililo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jan 06, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working withPhil and our team. We're glad to hear we delivered such a great experience! Arica Fowler Owner Loyalty Manager

January 06, 2021

From the minute I walked into the door I was treated with kindness and respect. Tony and his co-workers were excellent at explaining my different options. I never felt pressured like I have in the past. It w More

by devereauxcheri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous
Jan 07, 2021 -

Nissan of Richmond responded

It's great to hear that Tony was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rocking Nissan of Richmond! Arica Fowler Owner Loyalty Manager

January 06, 2021

Tony is very polite and understanding and he deserves a raise, patient and he explains things well. The manager chan was very good and polite More

by shorty472
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous
Jan 06, 2021 -

Nissan of Richmond responded

Thank you for sharing your experience with us! We're happy to hear that Tony took such good care of you, and we hope you enjoy your new vehicle. We truly appreciate your feedback! Arica Fowler Owner Loyalty Manager

January 05, 2021

Tony Mahrous was very helpful and has a very good disposition. He is dedicated to Nissan as he missed his lunch to provide the best customer care and salesmanship to us. Daniel is well seasoned and a More

by Bkg26
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous, Daniel Reading
Jan 05, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Rocking Nissan of Richmond. We appreciate your business and hope to see you again soon! Arica Fowler Owner Loyalty Manager

January 05, 2021

The staff here were so super helpful!Jamison and Shawn The staff here were so super helpful! Jamison and Shawn were able to get me an amazing deal on a 2020! Thank you, thank you! More

by Juliasimons1992
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Granger, Jamison Chapman
Jan 05, 2021 -

Nissan of Richmond responded

Julia, Thank you for choosing Rocking Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Jamisonand Shawn was able to help find "an amazing deal on a 2020" ! We hope you enjoy your new vehicle! Arica Fowler Owner Loyalty Manager

January 05, 2021

I came in to Nissan of Richmond to get a oil change when I was approached by Daniel one of the sales associate at Nissan of Richmond 20 minutes later I purchased a new vehicle thank you Nissan Of Richmond f More

by L.holley6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Reading
Jan 05, 2021 -

Nissan of Richmond responded

Hello L.Holley, Thank you for taking the time to share your feedback with us. Daniel and our team work hard to make sure our guests have an exceptional experience. Congratulations on your new vehicle! We will share your comments with Daniel and our team, and we look forward to working with you again. Arica Fowler Owner Loyalty Manager

January 05, 2021

Fixed my vehicle again after the last radio was unfortunately defective, quick and easy and have zero complaints, definitely recommend them for service ofer others More

by karaclifton1994
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jan 05, 2021 -

Nissan of Richmond responded

Thank you, Kara, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Arica Fowler Owner Loyalty Manager

January 05, 2021

I was really happy with the service that I got this day. They addressed my concerns with my car, and listened to what I was explaining to them. More

by Tammyy5636
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Jan 06, 2021 -

Nissan of Richmond responded

Thank you for your very kind review! We appreciate your business and our team looks forward to serving you again soon. Arica Fowler Owner Loyalty Manager

January 05, 2021

My advisor was great but an oil change took 3 hours to complete. That’s not acceptable. Based off of this I’m not sure myself if I would return here for an oils change More

by Teneshuia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jonathan Ramirez
Jan 05, 2021 -

Nissan of Richmond responded

Hi, Thank you for your review. We’re sorry your oil change was unusually long, and we’d like to address this issue with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to me directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Arica Fowler Owner Loyalty Manager (804) 346-4200 Ext. 1000

January 04, 2021

Too long waiting period and didn't honore the promised full tank gas. During my last service they told me they wash my car which was wrong and later they admitted it and apologize for the wrong informatio More

by sreeharikm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
Jan 04, 2021 -

Nissan of Richmond responded

Hello, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. Arica Fowler Owner Loyalty Manager (804) 346-4200 Ext. 1000

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