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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

January 03, 2021

Great service as always! I went for an oil change and corrosion on my battery and both were taken care of with no charge. You don’t understand how much I appreciated that especially during the holidays! More

by jabriaeccles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
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Jan 04, 2021 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Arica Fowler Owner Loyalty Manager

January 03, 2021

Sales Consultant Brandon Terry was friendly and helpful. Unfortunately, finance member Yousef B was rude and provided misleading information about the large mandatory reconditioning fee. More

by S. Williams
Price
Recommend Dealer
No
Employees Worked With
Yousef B, Brandon Terry
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Jan 04, 2021 -

Nissan of Richmond responded

Thank you for your feedback. We are disappointed to hear that your experience with us has not been a positive one, and we apologize for the information challenges you have faced. We'd like to obtain more details about your particular situation so that we may look into this further. We will be in touch shortly to request your personal contact information. Arica Fowler Owner Loyalty Manager (804) 346-4200 Ext. 1000

Jan 17, 2021 -

S. Williams responded

It has been 2 weeks since my purchase and I have not heard from anyone at the dealership about my concerns. So much for customer service.

January 03, 2021

Very nice and professional helped us get my mom her car as a birthday present couldnt be happier with all his work and help thank you More

by Gladis101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous
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Jan 03, 2021 -

Nissan of Richmond responded

Thank you so much, Gladis, for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations to your mom on her new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Arica Fowler Owner Loyalty Manager

January 03, 2021

Staff unaware of website lease deals for rogue. Showed website but they still did not understand how the deal worked. Customer should not have to explain. Sales person otherwise knowledgeable and frien More

by Abigailak123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous
Report | Print
Jan 03, 2021 -

Nissan of Richmond responded

Thank you, Abigail! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rocking Nissan of Richmond. Arica Fowler Owner Loyalty Manager

January 02, 2021

I came in for an oil change, Jonathan was very helpful in telling me how long it would take.. He kept me informed thru the process. More

by jjnana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
Report | Print
Jan 03, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear Jonathan was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Arica Fowler Owner Loyalty Manager

January 02, 2021

My son brought my car in because of a starting problem. Mr Derrick met him and talked to him immediately in reference to the problem. Mr Derrick was very knowledgeable and professional in getting my car More

by CECILROB40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Jan 03, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rocking Nissan of Richmond. Arica Fowler Owner Loyalty Manager

January 02, 2021

prompt service good attention to detail helpful service attendant great job of keepng me informed of the progress of the repair and its completetion schedule More

by WBRAZIER2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
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Jan 03, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Rocking Nissan of Richmond. We appreciate your business and hope to see you again soon! Arica Fowler Owner Loyalty Manager

January 02, 2021

Overall my experience was great my service provider was informative and catered to my needs. My car was ready in a timely manner and I will recommend Nissan of Richmond to friends and family. More

by ANGELDEON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
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Jan 03, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Arica Fowler Owner Loyalty Manager

January 02, 2021

Chandra and staff are great. Chandra truly cares about her customers and it shows every time I see her. Breath of Fresh Air in this polluted world. Thank you Chandra and Rocking Nissan! Happy New Year! More

by hbh216
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jan 03, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chandra and the rest of our team, and we look forward to working with you again. Arica Fowler Owner Loyalty Manager

January 02, 2021

Jason and Evan did a great job assisting me with my needs. They were courteous, patient, and persistent without being pushy. I would recommend them if looking for a new car. More

by TRob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evan ', Jason Gammoh
Report | Print
Jan 03, 2021 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Arica Fowler Owner Loyalty Manager

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