Nissan of Richmond

It was a great place were i got to choose my car and has been connected to this place from 2017 and having a great service experience. Nissan always Rocks. Thanks for providing the wonderful service all the been connected to this place from 2017 and having a great service experience. Nissan always Rocks. Thanks for providing the wonderful service all the time. More

Jamison was attentive, wasn’t overbearing, patient and easy to work with. They worked with us on price and we received the options we wanted. We appreciated Mike’s assistance too. easy to work with. They worked with us on price and we received the options we wanted. We appreciated Mike’s assistance too. More

Me and my husband just left this dealership. It was the worst experience of my life dealing with a salesman named Joseph. Told him in the beginning what year model car we wanted because we had our own fina worst experience of my life dealing with a salesman named Joseph. Told him in the beginning what year model car we wanted because we had our own financing. He picked keys out to a lesser year than what we asked for, first screw up. Next, me and my husband located a car that we wanted for our 16 year old daughter so the vehicle listed for a selling price online for $13,155. We also asked if they offer active duty military discount Joseph said yes. The salesman brings us a buyers order back with $13,155 + $3,600 recondition fee + $499 Total Loss Protection fee + tax, title and processing fee of $1500. Bringing the total cost of the car to over $18,000 for a 2019 sentra with 7,000 miles. I informed the rude xxx salesman who wouldn't even go and get the sales manager that I wasn't paying a recondition fee or tlp fee that he refused to remove. He left and walked pass us and said have a nice day. I looked at Joseph and said excuse me. He repeated himself have a nice day and it messed me up. Poor customer service at it's finest, if I was buying a car for my dog I would never recommend this dealership. I am in the management industry and sold cars for 7 years I would have never ever treated a customer like this. Joseph wouldn't even let me and my husband take the buyers order outside to talk about it like a husband and wife do when making a purchase. Before we left I asked to take a picture and he told me no, which led me to curse because I was so disgusted with the service. I just got off of the phone with another dealership and they assured that the tlp and reconn fee isn't in the fees at all. Thanks Rocking Nissan y'all can kick rocks and have a nice day like your salesman said to us walking right pass us and wasted our time. More

Excellent experience! Great people to work with; tried to work within our budget, love the car. Outstanding customer service. Would definitely come back for my next car. work within our budget, love the car. Outstanding customer service. Would definitely come back for my next car. More

Mike, Evan, and Seth were great. The entire experience was awesome. I would clearly recommend rocking Nissan of Richmond to all my friends and family. was awesome. I would clearly recommend rocking Nissan of Richmond to all my friends and family. More

Joe was super helpful and straightforward. He listened to my wants and concerns, asked the right questions and offered great advice. Joe is young and brings a fresh feeling to car buying; my experience was p my wants and concerns, asked the right questions and offered great advice. Joe is young and brings a fresh feeling to car buying; my experience was painless and quick! More

Great service in service /repair department Nice waiting Great service in service /repair department Nice waiting area Salesman are too pushy but would still buy another car there if needed due to servic Great service in service /repair department Nice waiting area Salesman are too pushy but would still buy another car there if needed due to service More

Derek was great. I was a walk up for an Express Oil change and he was very honest about a long wait. He was friendly and courteous and he stay in touch with me over the 2.5 hours it took to complete my change and he was very honest about a long wait. He was friendly and courteous and he stay in touch with me over the 2.5 hours it took to complete my service. I was able to get picked up and come back because of his honesty. More

Great service and team members! I came for an inspection and ended up needing tires and bulbs to pass. Although the repairs were unexpected, I was set up with a rental and very well taken care of. and ended up needing tires and bulbs to pass. Although the repairs were unexpected, I was set up with a rental and very well taken care of. More

These 3 staff are very professional, personable, friendly and knowledgeable..I came in for service one day drop the car off while waiting for my ride I decided to look at new cars brought a 2020 that night s and knowledgeable..I came in for service one day drop the car off while waiting for my ride I decided to look at new cars brought a 2020 that night seth followed up with me the next morning to congratulate me on my new car .I'm so happy with my black car and the wonderful person at your location...seth deserves a better position he's awesome...happy new year More