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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

January 01, 2021

The best in Richmond area, best cars and prices as well ! Mike and Jason make the best team and offer outstanding customer service! We highly recommended to get your next vehicle through them ! More

by mohannad.tashli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McMunn, Jason Gammoh
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Jan 03, 2021 -

Nissan of Richmond responded

It's fantastic to hear that Mike and Jason provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Rocking Nissan of Richmond! Arica Fowler Owner Loyalty Manager

January 01, 2021

Good service timely...way way too expensive! Over 300 for a transmission fluid change is crazy. Customer service guy was friendly and took care of me More

by NORTHRUNE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ronald Trotman
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Jan 04, 2021 -

Nissan of Richmond responded

Thank you for taking the time to submit a review. We take pride in the quality of work that we complete. It is regrettable that the cost of your repairs was more than you had anticipated. If you would like to further discuss your concerns, feel free to contact me at your convenience. Arica Fowler Owner Loyalty Manager (804) 346-4200 Ext. 1000

January 01, 2021

Everyone very nice. Kept in informed of status of truck. Provided rental car after wrong part came in and service was going to be another day More

by JANYMAYK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
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Jan 02, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Arica Fowler Owner Loyalty Manager

January 01, 2021

Car Maintenance department employees are always kind and friendly and informative . Phil kept me informed of everything and explained my services that were being done. More

by ERICANGEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Phillip Weinman
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Jan 03, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Phil and the rest of our team. Please don't hesitate to let us know if we can be of further assistance. Arica Fowler Owner Loyalty Manager

January 01, 2021

Great job! You all did a great job making it easy for us. Thank you for your help. We appreciate it. Keep up the good work. More

by Holly
Recommend Dealer
Yes
Employees Worked With
Alec Jones
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Jan 03, 2021 -

Nissan of Richmond responded

It's great to hear, Holly, that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rocking Nissan of Richmond! Arica Fowler Owner Loyalty Manager

January 01, 2021

Horrible experience. Good prices, but sales team couldn’t have been less helpful. I did more work than they did to buy this car. It’s like they had no interest in selling me the car I came to get. If you ha More

by Runningman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mahamadou Toure
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Gill
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Jan 04, 2021 -

Nissan of Richmond responded

Hello, Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to me directly. Arica Fowler Owner Loyalty Manager (804) 346-4200 Ext. 1000

January 01, 2021

Great customer service phil was very nice and reliable and he helped me the whole way through from beginning to end and he made sure my car was taken care of More

by Alexisparrish28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
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Jan 02, 2021 -

Nissan of Richmond responded

We are very happy to hear that Philip provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Arica Fowler Owner Loyalty Manager

January 01, 2021

I am always greeted with a smile,promptness.I would I am always greeted with a smile,promptness. I would recommend All nissan owners to go to Richmond Nissan! Always a good experience with Phil and Ch More

by RAHKENN78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman, Chris Williams
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Jan 03, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Phil and Chris to be a positive one at Rocking Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Arica Fowler Owner Loyalty Manager

January 01, 2021

Takes way too long to get basic service like oil change or inspections. I have been loyal customer for many years. This is my third New Nissan! Don’t understand. My time is valuable too. More

by robin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Seth Albright
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Jan 04, 2021 -

Nissan of Richmond responded

Hi Robin, We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact me directly. Arica Fowler Owner Loyalty Manager (804) 346-4200 Ext. 1000

January 01, 2021

Not very honest. When in to by used.talked me into a new 2020 Versa. Sold it to me for 18,000. On line 13,900. More

by fco14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Antouan Mahrous
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Jan 04, 2021 -

Nissan of Richmond responded

Providing a positive experience is our top priority. We would love the opportunity to discuss your visit in greater detail and clear up any issues we can. Arica Fowler Owner Loyalty Manager (804) 346-4200 Ext. 1000

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