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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,249 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,249 reviews

June 14, 2023

Absolute best customer service ever. Debbie went out of her way to help me. I'm from out of state and have never gotten such service from the dealership where I bought the car and I've b More

by GOODLISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2023 -

Nissan of Richmond responded

Lisa, Thank you for taking the time to share your feedback with us. Debbie and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

June 13, 2023

Mike was really patient with us and showed us several different makes & models and ended up buying a certified nissan Sentra. More

by BI711
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
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Jun 14, 2023 -

Nissan of Richmond responded

It's fantastic to hear that Mike provided you with great customer service while assisting you with your new Sentra! We truly appreciate the opportunity to do business with you. Thanks for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

June 13, 2023

I had an amazing experience with coming into Nissan today I wasn't expecting to leave out with a new car I can tell you that! I am very pleased to say Orlando went above and beyond to make it happen! I was h More

by cecewest96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlando Reyes
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Jun 13, 2023 -

Nissan of Richmond responded

Cece, we are very happy to have provided you with such a positive experience! Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

June 13, 2023

Very pleasant experience. Mo, the salesman was good and Darren worked out a deal we were comfortable with. Mo was helpful with showing how things worked with new car. More

by KWAT46CH
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mahamadou Toure
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Jun 13, 2023 -

Nissan of Richmond responded

Thank you for your very kind review. Mahamadou and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at our dealership. Paula Quick Owner Loyalty Manager

June 12, 2023

I got charged $65 for a simple oil change which was acceptable BUT what was not acceptable was the fact that I had to wait 3 hours and at the end all of my car odometer settings were changed without gi More

by voraki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donnie Washington
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Jun 16, 2023 -

Nissan of Richmond responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

June 12, 2023

Great service as usual! Everyone is so friendly and welcoming. Staff is very knowledgeable and professional! More

by janet.slaw
Recommend Dealer
Yes
Employees Worked With
Johnny Prince, Johnny Prince
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Jun 13, 2023 -

Nissan of Richmond responded

Thank you, Janet, for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

June 12, 2023

Johnny is so personable. He kept me I'm the loop and was so accommodating. Superior service experience More

by JACKIE49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
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Jun 13, 2023 -

Nissan of Richmond responded

Thank you, Jackie, for your business and this review. We're happy to hear that Johnny and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

June 12, 2023

I was very pleased with the service and how quickly the situation was taken care of. Very satisfied customer and enjoying vehicle More

by ROGUE620163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Stern
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Jun 13, 2023 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

June 11, 2023

Very Kind, helpful, and respectful individuals with great customer service. We had a great experience. More

by HNKAMG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Conor O’Hanlon
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Jun 12, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Conor and our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

June 11, 2023

Good customer service. Waiting area was nice and clean. Ed kept informed of any issues. More

by phyllisreed5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A, Antouan Mahrous
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Jun 12, 2023 -

Nissan of Richmond responded

Phyllis, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Nissan of Richmond to be a positive one. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

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