Nissan of Richmond

Very Unhappy. They had my new 3 month old car for 2 1/2 weeks trying to figure out what was wrong with it. Very little communication initially except to tell me it was a head scratcher. Gave me little con weeks trying to figure out what was wrong with it. Very little communication initially except to tell me it was a head scratcher. Gave me little confidence in my purchase. Then we finally got the green light that is was fixed and ready to be picked up. I expected all kinds of apologies and some sort of compensation for the huge inconvenience of having my car for such an unusually long period of time. Like maybe the car had been cleaned or washed. At the very least a full tank of gas. The service department put in excess of 200 miles on my car. But we had to actually ask to have our tank filled. More

The dealership and Ron did a great job following up. They where very helpful and explained items get done very well. Ron was quick and completed my service paperwork very prompt. where very helpful and explained items get done very well. Ron was quick and completed my service paperwork very prompt. More

Courteous service, Chandra made sure car was taken care of and all concerns were addressed. Drop off service on a Friday mid day, done in a few hours. of and all concerns were addressed. Drop off service on a Friday mid day, done in a few hours. More

It was a good experience and didn't take as long as I thought...gast service and the coffee maker was the bomb ...ps thanks thought...gast service and the coffee maker was the bomb ...ps thanks More

Long wait for an oil change. Had battery checked and checked ok. Air filter had been changed 350 miles ago. Before I got into show room I got a call asking about my service. How would I know? Was asked checked ok. Air filter had been changed 350 miles ago. Before I got into show room I got a call asking about my service. How would I know? Was asked if I could spend 10 minutes to talk about trading my Titan in. That was before I was able to look on lot. Only one new one on lot and one frontier XD. I might have discussed the frontier XD but sales kind of passed me up. I don't know who called me 3 minutes after I signed up for service but I feel he should have followed up after I told him I was going to look on lot. More

Courteous and prompt.I did not need an appt.Services Courteous and prompt. I did not need an appt. Services were covered free of charge. With appropriate recommendations. Lounge comfortable wit Courteous and prompt. I did not need an appt. Services were covered free of charge. With appropriate recommendations. Lounge comfortable with refreshments. I enjoy coming here. More

I appreciate the help of Derek. He is so kind and friendly. He made me feel that I had been treated so warmly. Please give him some recognition. friendly. He made me feel that I had been treated so warmly. Please give him some recognition. More

I didn’t intend on buying a car but I got great service and a good deal. I feel like I formed a good relationship with Brandon and look forward to working with him in the future. and a good deal. I feel like I formed a good relationship with Brandon and look forward to working with him in the future. More

First time using this dealership. Good, thorough, and courteous service. Good waiting accommodations. Knowledgeable personnel. Got an appointment the next day. I highly recommend this dealership. courteous service. Good waiting accommodations. Knowledgeable personnel. Got an appointment the next day. I highly recommend this dealership. More

Okay tony is kind went out of his way to make our buy back as smooth and simple. Everyone is a teamplayer dealership is great back as smooth and simple. Everyone is a teamplayer dealership is great More