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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,249 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,249 reviews

December 16, 2020

Really appreciate everyone working with us, finding the right price and the right car. Awesome service and awesome people. Very happy with my purchase today More

by hmpak99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous
Report | Print
Dec 16, 2020 -

Nissan of Richmond responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Rocking Nissan of Richmond are glad to have you as a customer. Arica Fowler Owner Loyalty Manager

December 15, 2020

Appreciated everyone's effort to get me in a vehicle I was happy with and payments I was comfortable with. Definitely will recommend to all my friends and family. More

by Erica.powell21
Recommend Dealer
Yes
Employees Worked With
Damion Whitehead, Brandon Terry
Report | Print
Dec 16, 2020 -

Nissan of Richmond responded

Thank you so much for the great review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else, and we hope to see you soon. Happy Holidays! Arica Fowler Owner Loyalty Manager

December 15, 2020

Very very bad experience they just target to mint money from the customer requests not handled properly overall pricing was more expensive i will definitely re think on coming again More

by maniprabhusap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don Johnson, Jonathan Ramirez
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Dec 16, 2020 -

Nissan of Richmond responded

Keeping customers satisfied is out top priority, so we are very sorry to hear that you weren’t fully satisfied with your experience. If you wouldn’t mind reaching out to us directly, we would like to see if there is anything we can do to turn this around for you. Arica Fowler Owner Loyalty Manager

Dec 16, 2020 -

maniprabhusap responded

What do you want ne to do......

Dec 16, 2020 -

Nissan of Richmond responded

If you can send me your name and number, I can schedule an appointment for you to come in and speak to our service manager. Arica Fowler Owner Loyalty Manager

Dec 16, 2020 -

maniprabhusap responded

Call will be fine i am not interested to come Name manikandan natarajan 5635149355

December 15, 2020

I had a great experience and really appreciated the open communication from Jonathan. He was very kind. I just wish all employees were adhering to mask rules/wearing them properly. More

by Amelia.k.vaughb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
Report | Print
Dec 16, 2020 -

Nissan of Richmond responded

Thank you for sharing your thoughts about your experience with us at Rocking Nissan of Richmond. We will be sure to address your concerns with staff regarding COVID protocols, as we want to be very diligent about keeping all customers and staff safe. We appreciate your business and hope to see you again soon! Arica Fowler Owner Loyalty Manager

December 15, 2020

Great service as always. Very professional. I enjoy bringing my car in for service. Keep up the good work. I will request Derek in the future. More

by OPTOMOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Dec 16, 2020 -

Nissan of Richmond responded

Thank you for the excellent review! We appreciate your business and our team looks forward to serving you again soon! Happy Holidays! Arica Fowler Owner Loyalty Manager

December 15, 2020

I always receive great service and Phil is very professional. He went over and beyond to get my car back to me as promised. Whenever I have any questions or problems he is always very helpful. T More

by slbliz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Dec 16, 2020 -

Nissan of Richmond responded

Thank you for choosing Rocking Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Phil and the team were able to help, and we hope to see you again! Happy Holidays! Arica Fowler Owner Loyalty Manager

December 15, 2020

Came in for an oil chance on my 2019 Nissan Altima and walked out with a brand new 2020 Rogue Sport, I’m in shock More

by Tmsoprano20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Spicer
Report | Print
Dec 15, 2020 -

Nissan of Richmond responded

Thank you for sharing your thoughts about your experience with Rocking Nissan of Richmond. We appreciate your business and hope to see you again soon! Arica Fowler Owner Loyalty Manager

December 15, 2020

I actually enjoyed my car buying experience. The salesman, Mr. Matthews; Mr. Bulll and the finance person were so professional and respectful. It was a smooth ride 👍 More

by time4chg2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Michael Matthews, Aprill Davila
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Dec 15, 2020 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new Nissan Rogue, and don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

December 14, 2020

Derek in Service was a pleasure to work with. My 2016 Rogue died and it was awful. He made it great. He is great thanks!! More

by SHANNON.GRAVITT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Dec 15, 2020 -

Nissan of Richmond responded

Thank you, Shannon! We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

December 14, 2020

My family were looking for a rogue sport for a good deal and Nissan of Richmond gave us a great deal on a 2019 Nissan Rogue sport certified More

by nmartinez87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Dec 15, 2020 -

Nissan of Richmond responded

Congratulations on your new Rogue! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Paula Quick Owner Loyalty Manager

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