Nissan of Richmond

Customer service excellent from beginning to end. Service on my care excellent from beginning to end Service on my care excellent from beginning to end More

The staff made me feel like a priority and provided great service. Thank you staff. service. Thank you staff. More

Debbie was great…Kept me informed about the status of my vehicle while in the shop… She was kind ..informing and honest! vehicle while in the shop… She was kind ..informing and honest! More

They did not top off wiper fluid or wash the car. They never called us when the car was ready. There was no one at the payment desk for me to pay and Debbie had to come over and do it herself. Debbie They never called us when the car was ready. There was no one at the payment desk for me to pay and Debbie had to come over and do it herself. Debbie was wonderful by the way. More

Very friendly, I was in and out in a much shorter time as apposed to other dealerships I dealt with in the past. apposed to other dealerships I dealt with in the past. More

Orlando was fantastic to work with go see him for your next new car at Nissan of Richmond next new car at Nissan of Richmond More

I have a 2023 Rogue. I had a camera issue in March. Nissan of Richmond said it wasn't covered at that time. The light would have to come on again, so they reset it. T I had a camera issue in March. Nissan of Richmond said it wasn't covered at that time. The light would have to come on again, so they reset it. The light came on again in June. So I took it back on a Friday but the part wouldn't be in until Monday. I tried to talk to them on Monday but no one answered the phone. Went back up there after I got off to find out the vehicle wasn't ready. Asked for a loaner car and Debbie said, "we don't have 40 cars sitting around, you have to request in advance." Like I can plan when my new vehicle stops working correctly. Tuesday someone called and said the part didn't fix the problem. That's because they tried to put a rebuilt camera in it. Which I feel should be illegal to do in a brand new vehicle that should be under warranty. Finally on Wednesday around after 2 pm my vehicle was ready. This is my fifth Nissan. I paid the most for this one, around 35,000.00 after they added thousands of dollars just because they could. And this is the worst experience I've ever had because I've only had it for six months. I thought Nissans are supposed to be dependable. This is a new vehicle and since it messed up the very least Nissan could have done was replaced it with all new parts and give me a loaner car since they kept it from Monday through Wednesday. Their rating is "0" but the system wouldn't let me put in a 0. I should have waited the six months for a new Toyota RAV4. More

Very nice and very professional. Took the time to help me though my process with choosing a car. Took the time to help me though my process with choosing a car. More

The atmosphere is very pleasant and service oriented. Everyone in the building treats you like a VIP. Ringing the gong was a very unique and memorable experience. Nice touch! Everyone in the building treats you like a VIP. Ringing the gong was a very unique and memorable experience. Nice touch! More

This dealership is fine but this time I felt railroad on my payments they told me one thing then when I went to the back it was a different number. my payments they told me one thing then when I went to the back it was a different number. More