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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

November 29, 2020

I LOVE Nissan's I have always had a Nissan they're last you a lifetime the salesman is very good at what they do and the service Dept is to die for I LOVE Richmond Nissan keep on rocking More

by gerald Shelton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, John Austin
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Nov 30, 2020 -

Nissan of Richmond responded

Thank you for taking the time to share your wonderful feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! NissanRVA

November 29, 2020

It was a total disappointment ! Sales rep was great , but the management was a disaster. I was not treated respectfully, the manager was rude, I was mad and needed to yell when discuss the charges items. More

by daveevergreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Matthews
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Dec 01, 2020 -

Nissan of Richmond responded

Dave, we are sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. Scott Shortt Owner Loyalty Manager (804) 346-4200 Ext. #1201

Dec 04, 2020 -

Nissan of Richmond responded

Hi, Dave: I am just cycling back around to you. I recently assumed the role of Owner Loyalty Manager. Once again, if you would like to discuss your visit in more detail, then please feel free to contact me directly. I am happy to speak with you. Paula Quick Owner Loyalty Manager 804-346-4200

Dec 14, 2020 -

Nissan of Richmond responded

Hi, Dave: I am just cycling back around to you. We're sorry that you had a disappointing visit. If you would, please call me to provide more details regarding your visit. Let's see if we can turn your sentiment around. I am happy to speak with you. Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

November 28, 2020

Mahamadou Toure was great, initially went in to get a used vehicle.. Left with a 2020. SMH..Great salesperson thanks Mr. Mahamadou for your help before and after purchase More

by LANDREDMILLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2020 -

Nissan of Richmond responded

Hello, Thank you for your business and this review. We're happy to hear Mahamadou and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. NissanRVA

November 28, 2020

Great Service. Didn’t have to wait that long. Great job. Don didn’t have me waiting that long for service. Thank you Don, great service More

by Japauld
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson
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Nov 28, 2020 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! NissanRVA

November 28, 2020

I think the dealership was very nice. Melick was extremely courteous and polite. I think I got a good deal on my car and I will be back More

by mamacoop59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melick-newr employee , Seth Albright
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Nov 29, 2020 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience working with Melick and our Rocking Nissan of Richmond team. We appreciate your business and hope to see you again soon! NissanRVA

November 28, 2020

Great service and smooth transaction. Spent more than I initially wanted to but received a better than great deal than I could’ve expected to get. More

by Csr.matthew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khalil Taylor
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Nov 29, 2020 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Khalil and our team. We're glad to hear we delivered such a great experience! NissanRVA

November 28, 2020

I appreciate the honesty when having work completed by this service team. It was a busy day after Thanksgiving and they were able to complete my complimentary oil change. More

by scottmidula
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
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Nov 29, 2020 -

Nissan of Richmond responded

Scott, Thank you for choosing Rocking Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Phillip and our service team were able to help, and we hope to see you again! NissanRVA

November 27, 2020

They really go above and beyond to do the job right I'm very satisfied with the service that i recieved at the Nissan dealership! More

by Kewiii25888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
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Nov 28, 2020 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Rocking Nissan of Richmond. Please don't hesitate to reach out if you need anything else. NissanRVA

November 27, 2020

Phil is a awesome service consultant. He communicated with me from the time I pulled in till the time I pulled out. He reviewed what services were recommended for my vehicle at this time, without the add More

by Stay away from Nissan of Richmond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Nov 28, 2020 -

Nissan of Richmond responded

Thank you for the kind words for Phil and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. NissanRVA

November 27, 2020

Chandra was very helpful and professional! She was very knowledgeable and made sure I understood what needed to be done! Thank you for being helpful! More

by jhomarig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Nov 29, 2020 -

Nissan of Richmond responded

Thank you for your review and kind words for Chandra! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rocking Nissan of Richmond. NissanRVA

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