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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

November 05, 2020

Everytime I come for the oil change and tire rotation, I’m greeted and made to feel very welcomed. After a few questions, I can go and relax in the waiting room and get some hot chocolate. The TV In there More

by Candy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Justin Gill
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Nov 05, 2020 -

Nissan of Richmond responded

Thank you for choosing Rocking Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! NissanRVA

November 05, 2020

Great service but had to bring vehicle back to reset the tire alert after tires were rotated. Missed the free car wash this time! Oh well! More

by PATRICIA6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Nov 06, 2020 -

Nissan of Richmond responded

Thank you for your feedback, Patricia. We appreciate your business and our team looks forward to serving you again soon! NissanRVA

November 05, 2020

Derek was awesome! Outstanding customer service that will keep us coming back. Really appreciated how he went out of his way to make us feel valued. More

by DUKEDUIMSTRA
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
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Nov 06, 2020 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Derek and the team, and we look forward to working with you again. NissanRVA

November 05, 2020

Great customer service! Got me in and out quick! As usual, the staff was friendly and they made me feel like a priority. Thank you! More

by STEELERS1286
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Nov 06, 2020 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! NissanRVA

November 04, 2020

I loved my experience. Very patient, pleasant and accommodating. I would come back, definitely. These providers deserve bonuses. They were awesome people. Thank you guys. More

by brayleet08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Mahrous, John Austin, Antouan Mahrous
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Nov 05, 2020 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. NissanRVA

November 04, 2020

Phil Helped me out with my dead battery. I was stuck with a car that wouldn’t start. He ran a diagnostic on the car and determined that the battery was shot. And then quickly got me a new battery I was in an More

by Rob Pardon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
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Nov 04, 2020 -

Nissan of Richmond responded

Rob, Thank you for your business and this review. We're happy to hear Phil was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with your Infiniti G37 in the future, please let us know. NissanRVA

November 04, 2020

Horrible. Turned in a lease stating I didn’t need to be present for inspection. $1300 for a scratch. Wish I could give a 0 More

by JOSEPHCM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joseph McCauley, Adam Packett
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Nov 04, 2020 -

Nissan of Richmond responded

Sir, allow us to explain how a lease return works. You can turn in a lease to any Nissan dealership in the United States of America. The inspection and subsequent bill has absolutely nothing to do with Nissan of Richmond. We are the broker between you and Nissan North America. Our dealership didn't inspect your lease turn in. All we do is notify Nissan North America electronically that the vehicle was turned in and to come pick it up. Your lease turn in was inspected in Franklin, Tennessee by Nissan North America. It is advised that the customer gets an inspection done by a certified inspector prior to the turn in to protect themselves against things like this occurring. That is clearly explained in the paperwork you received from Nissan North America when you leased the car. Nissan of Richmond didn't charge you for a scratch, Nissan North America did.

November 04, 2020

The service team here is the best I have experienced and that has been true for every visit that I have had here - thanks service staff More

by wmsdebora
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
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Nov 05, 2020 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rocking Nissan of Richmond. NissanRVA

November 04, 2020

Paid too much for survice. Woud not take my coupon. Mechanic left his trash in my car. Waited toò long. Need better pricing for service and better coupons. More

by andreap35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Report | Print
Nov 05, 2020 -

Nissan of Richmond responded

Hello Andrea, Thank you for your feedback. We are very sorry to hear that you weren’t fully satisfied with your visit. If you would be willing to share some more detail, or if there is anything we can do to turn this around for you, please don’t hesitate to reach out to us directly. NissanRVA

November 04, 2020

John was extremely friendly, helpful and professional. He did an excellent job explaining the features of each vehicle and we purchased our first brand new car! More

by pa.yanceys
Recommend Dealer
Yes
Employees Worked With
John Austin
Report | Print
Nov 05, 2020 -

Nissan of Richmond responded

Thank you for your business and for this review. We're happy to hear John was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. NissanRVA

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