Nissan of Richmond

Wow .... I have been really impressed with the service the last two times to the dealership. The engaged me as soon as I came down the drive thru lane and quickly got the car back for an oil change and ti the last two times to the dealership. The engaged me as soon as I came down the drive thru lane and quickly got the car back for an oil change and tire rotation. They communicated status as I waited and quickly got me back on the road. Piece of cake! Keep it up guys! More

Damion and Evan provided excellent service. Both men were patient and informative to me and my boyfriend. Damion explained all of my trade in options making it easy for me to purchase my new car. I will cont patient and informative to me and my boyfriend. Damion explained all of my trade in options making it easy for me to purchase my new car. I will continue using Nissans services. More

Phil is very helpful and always friendly. I’ve had the pleasure of working with him on several different occasions. I hope to continue to work him in the future. pleasure of working with him on several different occasions. I hope to continue to work him in the future. More

Vehicle smoke upon starting at only 38000 miles. Still under warranty but Nissan wanted to have all paper proofs of oil changes. Service manager wanted to diagnose it/taken apart and assess for possible under warranty but Nissan wanted to have all paper proofs of oil changes. Service manager wanted to diagnose it/taken apart and assess for possible warranty coverage but charged us for more than $700. We did not approved for an installation of a new oil pan but was told that the oil pan was bent during take off and that’s the only way the oil pan can be removed. Nissan not only didn’t honor their power train warranty but the service department tried to rip us off. DO NOT BUY OR GET YOUR VEHICLE SERVICED AT ROCKING NISSAN OF RICHMOND. At the end, after much harangue Nissan decided to not charge us for the oil pan we didn’t want but told us we are no longer welcome there. Buyers beware, go on the internet and search for Nissan engines sludge problem. More

Cristian was very polite but clearly new and could not answer all of our questions with ease but because he is new I can’t complain about Cristian. However, we felt bullied into buying the car by Ben. Ben answer all of our questions with ease but because he is new I can’t complain about Cristian. However, we felt bullied into buying the car by Ben. Ben printed out the summary of pricing and quickly said “let’s do this, let’s sign it, let’s get you a car today” We had questions about the “reconditioning fee” and he quickly told us that it was a fee for all the things that needed to be done after they had the car within Nissan’s possession.. It seemed like a bogus fee for NIssan to gain more money yet he was stating he gave us a “discount” Also, the price seen online was lower than the price they quoted us. Unfortunately, We bought the vehicle and wished we hadn’t. Lesson learned I guess, we will never be back for another purchase More

I came in about 3:30 p.m. to get an oil change. I out there in no time. The staff was courteous. The area was nice and clean. there in no time. The staff was courteous. The area was nice and clean. More

Best team of service members I’ve had the pleasure of dealing with. Steve B, Aaron and Phil W. Are wonderful people who go above and beyond to leave you a satisfied customer. Highly recommend! dealing with. Steve B, Aaron and Phil W. Are wonderful people who go above and beyond to leave you a satisfied customer. Highly recommend! More

Service for state inspection was very fast. Brennon was very friendly and courteous. Thank you for a great service. Waiting area was also very clean. very friendly and courteous. Thank you for a great service. Waiting area was also very clean. More

I go tho this Nissan dealer with my Murano For oil I go tho this Nissan dealer with my Murano For oil changes state inspections and anything my car needs , also go there with my other car for state i I go tho this Nissan dealer with my Murano For oil changes state inspections and anything my car needs , also go there with my other car for state inspection ! They always take very good care of our vehicles! Strongly recommended More

Brought my Altima in for my registration a paint touch up and new key fob promised after my purchase. Met at the door by a manager who got my registration. After talking to a second manager they made me a n and new key fob promised after my purchase. Met at the door by a manager who got my registration. After talking to a second manager they made me a new key fob. Took the car in right away, did the paint tourn up, did a multi point inspection and I was out in less that an hour. More