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Nissan of Richmond

Richmond, VA

4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

October 14, 2020

Very professional and courteous. He kept me informed about the status of the service. The service was done fast and that saved me time to run other errands More

by anab2002us
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Housekeeper, she is very nice , Ronald Trotman, Seth Albright
Oct 14, 2020 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rocking Nissan of Richmond. NissanRVA

October 14, 2020

I was very excite about the way your service agent assist and made you feel special. Until I brought my car in for service 09/29 More

by Jenball0223
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chandra Wright, Phillip Weinman
Oct 28, 2020 -

Nissan of Richmond responded

Hello, We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. We will have our Owner Loyalty Manager, Scott Shortt, reach out to you directly or feel free to reach out to him directly at (804) 346-4200 Ext. #1201. Thank you.

October 13, 2020

When I entered the service center he greeted me with a smile (very important). He was kind and knowledgable and most of all made me feel comfortable about the service I was about to receive.....take note More

by DEBORA BRITT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Oct 13, 2020 -

Nissan of Richmond responded

Thank you for the kind words for our service department, Deborah! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 13, 2020

Daniel Reading was awesome and very helpful and kind and answered all the questions I had. He made my car buying experience super easy. thanks Nissan!!! More

by patbrooks54
Recommend Dealer
Yes
Employees Worked With
Daniel Reading`
Oct 13, 2020 -

Nissan of Richmond responded

Thank you so much for choosing Rocking Nissan of Richmond, we're thrilled to hear that Daniel delivered such an excellent experience. Congrats on your new purchase, and please let us know if we can be of any more assistance!

October 13, 2020

Seth is always very polite and attentive and is good with keeping you updated and informed. I wouldn't get my car serviced anywhere else. More

by Biancarambrosino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Oct 13, 2020 -

Nissan of Richmond responded

Bianca, Thank you for your business and this review. We're happy to hear Seth and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 13, 2020

Stephanie was super helpful and gave me amazing service. I was able to get out of my old car and into a new one for a great price!! I would recommend her and the dealership. More

by Wandakargbo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Vasquez
Oct 14, 2020 -

Nissan of Richmond responded

Congratulations on your new vehicle! We are so glad that Stephanie had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! NissanRVA

October 13, 2020

The sales lady was new and didn't have any knowledge of what to do to help us. Then she was called away by a manager and did not return. Then a manager came over and asked if we had 3000 to put down and wh More

by edward.thomasj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aprill Davila
Oct 28, 2020 -

Nissan of Richmond responded

Hello, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We will have our Owner Loyalty Manager, Scott Shortt, reach out to you directly or feel free to reach out to him directly (804) 346-4200 Ext. #1201. Thank you.

October 13, 2020

Great service and very understanding. Overall I had an enjoyable experience. I definitely will be referring others to this location. Keep up the awesome job Nissan. More

by N. Anderson
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Reading`
Oct 14, 2020 -

Nissan of Richmond responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Rocking Nissan of Richmond! NissanRVA

October 13, 2020

She was courteous and knowledgeable, walked me through the process and called me promptly after the service was complete. Would recommend working with her in the future More

by ktsmith1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Oct 14, 2020 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Rocking Nissan of Richmond. We appreciate your business and hope to see you again soon! NissanRVA

October 12, 2020

Ron was very helpful! I came in for an inspection and maintenance and he explained everything well to make sure I got the most out of my experience. I will be back! More

by emoss213
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Oct 12, 2020 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rocking Nissan of Richmond.

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