Nissan of Richmond

I visited this dealership on 09/18/2020, Friday after receiving an email from sales manager Steve Ozmore that Nissan was doubling their incentives and rebates in order to meet their sales target. I calle receiving an email from sales manager Steve Ozmore that Nissan was doubling their incentives and rebates in order to meet their sales target. I called and inquired about the deal. Person on the phone said I should come to the dealership and they can provide me with the OTD price. After showing my interest to buy a Nissan Altima she even said if I paid handsome downpayment I can get a good deal on those cars. So I asked her to send me quote and she send me one for $21000. So I went to the dealership and a sales person named Rick invited me and got me to take a test drive. After I came back from the test drive he gave me his price. The price was $27,634. And the internet price was 21k without the promise of doubling incentives and bonuses from that email. When I asked Rick why am i being offered $27k when the internet price is $21k and I also wanted to show him the email about the incentives and rebates can be doubled and that I called if it was a legit offer and that is why I came to see the car. He did not want to see the email, was not at all interested in talking with me any further and said have a good night and showed me the door. After tearing up the offer paper in front of me. When I asked to see the manager for his behavior he said he is the manager and if I did not leave straight away he will call the cops. So I asked for his visiting card and his last name and he said he doesn’t have a business card and denied to provide his full name. So I called Steve ozmore the internet sales manager and told him about rick’s behavior. Steve said that he knows Rick and confirmed that he is not the manager in that store. After listening to me attentively, Steve told me that he would like to make this right and assured me that he would speak to his supervisor and the dealership owner and then get back to me on Saturday. It’s been a few Saturday’s and I haven’t heard anything back from them. When we buy cars we all look for after sales service and kinda feel good when we are offered good and long term after sales service. If you are treated at the time of sale like the way I was treated at this dealership imagine if you have a difficulty with your car how will you be treated after they have the money out of your pocket? I will certainly not ever set my foot in that dealership and will not recommend anybody going there. By the way, I used to be one of their valued customer and owned a Nissan Rogue. More

On my way to work on 9/18/20 around 9am, my tire pressure light came on and I was concerned that my tire may have a nail or leak somewhere. I called Nissan which is conventionally in route to work. Phil with light came on and I was concerned that my tire may have a nail or leak somewhere. I called Nissan which is conventionally in route to work. Phil with Nissan was very helpful and took great car of my car needs. Nissan plugged leak and I was on my way with in an hour. Phil displayed great customer service and willingness to help, even as a drop in service! More

Conveniently located in the short pump area, service department has been a pleasure to work with for the past 3 years and counting. Courteous staff pays attention to detail and inform you of any work ne department has been a pleasure to work with for the past 3 years and counting. Courteous staff pays attention to detail and inform you of any work needed ahead of time. More

DOUBLE 00 STAR. HIGHEST HIDDEN PRICE and everything were disaster! Cant you guys give true and correct information to client! i have called 10 times before i come and asked correct information 5 times since disaster! Cant you guys give true and correct information to client! i have called 10 times before i come and asked correct information 5 times since morning 10 am to until 6pm! No one called me back , no one responded me ! just making people come and giving stress is your game plan!? Cant you guys explain or respond question correctly !? just saying OH I HAVE BEEN DOING THIS BUSINESS LONG TIME I KNOW IT! THIS BUSINESS GOES THIS WAY...then why you guys were not able to sell your car to me?! trying to steal $, can not respond back clients question, offering completely different car different deal, saying you guys are best sales person is doesnt matter to clients. you guys not taking job interview! No one interest how long you worked there how long experience you guys have, Customers interest only car! I have endless option to buy a car from any dealership... More

If I could give 0 stars, I would. I've never had a good experience here. The employees are rude and always trying to upsell when it's not even remotely appropriate. experience here. The employees are rude and always trying to upsell when it's not even remotely appropriate. More