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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

May 21, 2023

Exelent service very transparent Personal very friendly, Will come back and use your services again Special Thanks to Debra service advisor. More

by aknyazher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

May 20, 2023

THE SERVICE ADVISOR, Debbie C, provided excellent service. She kept me updated about necessary repairs and kept my budget in mind More

by Adria H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2023 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

May 20, 2023

Mike hooked me up with my new 2022 Nissan maxima and got me riding same day More

by LM972
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
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May 21, 2023 -

Nissan of Richmond responded

We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

May 20, 2023

From the first moment we stepped onto the lot, Stephon was a bright light. He was positive and up front about everything. He deserves a raise! Thank you Stephon for all your help! More

by ChelseaG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephon Ross
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May 20, 2023 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

May 20, 2023

Un proceso excelente rápido y eficiente un excelente servicio de atención al cliente 100% recomendado More

by Yojanapink
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous, Preston Harris, Orlando Reyes, Brandon Stern, Parker Jackson
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May 21, 2023 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

May 20, 2023

Antiuan Mahroys was Awesome . He was extremely knowledgeable and courteous. His work ethic was wonderful. He's a keeper. More

by Contessa.cj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous
Report | Print
May 21, 2023 -

Nissan of Richmond responded

It's great to hear that Antouan was so helpful. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

May 19, 2023

The people are rude and have attitudes. Debbie at the front counter was the main one. More

by lala1910m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debbie Conyers
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2023 -

Nissan of Richmond responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to turn around your sentiments. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

May 19, 2023

Johnny was great and super flexible around my work schedule. Great communication and fast service More

by julialadybug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
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May 20, 2023 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

May 19, 2023

The service representative was friendly and knowledgeable. I hope you retain those type of employees. More

by mizjaxn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
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May 22, 2023 -

Nissan of Richmond responded

Thanks for sharing about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

May 18, 2023

Customer service and communication needs a lot of improvement. Service department ordered the wrong part for my vehicle I just purchased. More

by B.JUNIUS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Preston Harris, Brandon Stern
Report | Print
May 18, 2023 -

Nissan of Richmond responded

I would like to thank you personally for your business and also apologize that you did not have a fully satisfactory experience at our dealership. If you would like to have a direct conversation about this issue then please reach out to me directly at the number below. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

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