Nissan of Richmond

A complete waste of my time. I contacted them about a Lincoln they have for sale. They have had this vehicle over 130 days and I sent them an email 2 days before the end of the I contacted them about a Lincoln they have for sale. They have had this vehicle over 130 days and I sent them an email 2 days before the end of the month. I let them know I have a Nissan Pathfinder that I want and idea for a trade on. You would figure a Nissan dealer whom can't get rid of a Lincoln that happens to have a vehicle they would easily sell as a trade would be an easy sale. Wrong. I asked them to give me an idea on my Pathfinder as I live 300 miles away, provided the VIN and information. I wasn't expecting a firm number, but give me something to make me drive a 6 hour round trip drive. They never even addressed that I sent them the info on my Pathfinder, a vehicle they would want to sell as it is newer and their brand of vehicle. I sent in an email to NOT call me as I work 2nd shift. I had to put a phone number in there and gave them my number but asked for them to not call me as I get off work at 2 AM. They proceeded to call my at 9 AM the next morning and 5 times total. I asked them to use email because of this and they have such little respect for customers they can't even follow a simple request. Rude and unprofessional. They reply back with the ad listed at $12,495 despite telling them that they had listed it for $11,495 three weeks prior in my email, that you can see this on Autolist with the date it was listed for that price at and with $2,500 added in fees on top of the $12,495. What an absolute joke and a waste of my time. No wonder why they have had this vehicle for over 130 days. Do not bother wasting your time with these clowns. More

nissan of richmond called about issue i was having, No one looked at my truck. No one called to tell me it was ready. Every since I've had this truck this is the Worst P called about issue i was having, No one looked at my truck. No one called to tell me it was ready. Every since I've had this truck this is the Worst Place for Communication. The dealership made a statement telling me I used profanity and he couldn't help me because of my language. I told the gentlemen NO I didn't and told him Let me leave and i left. Not only to find out something is wrong with my truck that no one took the time to find out. More

Swindled a minute ago Logan was amazing! Honest from the get go about everything, explained everything to me, and helped me return my rental...he gets FIVE S a minute ago Logan was amazing! Honest from the get go about everything, explained everything to me, and helped me return my rental...he gets FIVE STARS. The finance department, however, I believe completely swindled me despite my requests that they get an APR from a specific lender PRIOR to me signing anything. Instead he would not tell me the lender, but did clearly tell me the lender they went with was a better rate than Bank of America. I only found out the APR when I noticed it as he quickly flipped through papers... Not explaining to me any of the charges. So here is the swindling... A application was submitted to Bank of America, however they did not wait to hear back about the APR and instead went there own financing...all without telling me. I had to call Bank of America to find out my APR would have been lower than the ridiculous one Nissan of Richmond assigned me (where they came up with it I still don't know). So now I'm screwed with a much higher payment and nothing I can do about it except for warm people NOT TO GO TO NISSAN OF RICHMOND! Sales staff is great, but overall I got screwed. Looks like I'll be returning to Pearson Mazda in the future...never should have left. Continued.... The "Nissan Certified Used Car" comes complete with a broken windshield wiper, no wiper fluid, a chipped front windshield, and torn leather seat.... All information not provided to me. Oh and within 12 hours I had an APR 4 points lower than the "best" Nissan of Richmond" said they could do. More

Cocky and Arrogant Sales Dept and Awful Service Center The sales dept talks down to the woman that come in to by a car. I never seen someone do that and i was shocked and applaud the way they talked down a The sales dept talks down to the woman that come in to by a car. I never seen someone do that and i was shocked and applaud the way they talked down and treated them. The service dept is not helpful, they forget your car is in the shop for work, or they wont return your phone calls. If you want to buy a car and have an awful experience then go to Nissan of Richmond. Im sorry for even buying a car from them. More

Poor customer service I purchased a used Nissan Rogue recently. After waiting for 2 hours for delivery, the vehicle features were not shown and the car had about 1/8 tank o I purchased a used Nissan Rogue recently. After waiting for 2 hours for delivery, the vehicle features were not shown and the car had about 1/8 tank of fuel. The finance guy was a total xxx and the sales staff didn't seem to care much. Never even received a follow up call or email. And the fees.. $2000 reconditioning fee, $900 processing fee. They should be wearing masks when they bring the offer sheet. What a rotten dealership. I wish I could give them zero stars. More

Awful Dealership - Buyer beware! Horrible service!! I purchased my car on 7/4/19 and I was told they would make sure I had a spare tire / jack - left the dealer and checked, no spare Horrible service!! I purchased my car on 7/4/19 and I was told they would make sure I had a spare tire / jack - left the dealer and checked, no spare tire or jack was left for me. The battery died 3x between 7/4 and 8/13 and come to find out they put a 440 CCA battery in my car which requires a 760 CCA battery or better so I had to buy a new battery @ $160 which should have been in my car all along. I have emailed the Finance Manager Charles Bull, messaged on Facebook, sent a chat online and to date I have received ZERO response. More

Nissan Of Richmond VA Let me start by saying I am a not a person who would every want to use social media as a platform to rate a business . But I feel the service departme Let me start by saying I am a not a person who would every want to use social media as a platform to rate a business . But I feel the service department at Nissan of Richmond took full advantage of me in a time of need for my family. I went to them in good faith to help with a transition of a truck from my father in law who was just put in hospice care. The truck had been sitting for more than 4 months and was in need of some service. Now the truck is a 2004 and it has just reached a little over 100k in miles so I had asked for all major and minor services for a 100k truck should have. I knew this would be a costly charge since they were replacing all belts and fluids a tune up and full detail of the truck. When I was asked to pick it up the cost came in at 4700.00 Not telling me or asking me for permission to change out a starter a muffler or 3 cylinders . Now when I questioned them they immediately took off 500 dollars which took the cost to 4200.00 I said to Ron Trotman who was my service advisor that why did I not get a call for the extra work he had no answer for me. I was expecting to pay somewhere between 2000 to 2500 to do the service on this truck still with no reply. I get there Thursday to pick it up and after I was told on Monday it was in for detail they never cleaned the truck. They said they did an alignment service and when I pulled out of the dealership the truck was pulling hard to the left. I called to talk to a service manager and I was told he would call me back in an hour...3 days later I still have not heard from him... Now I question whether they did any of the work they said they did. I would of brought the truck back but I had to help put my Father in Law into the retreat hospital in the fan for hospice care and head back to North Carolina where I had to return to work.. The truck is siting at my mother in laws house waiting for Nissan of Richmond to return a phone call and help me with some kind of resolution, More

Poor Customer Service, Scheduling of Service Horrible If I could give negative stars, I would. I have free oil changes and state inspections from this dealership and have been going to them off an on (un If I could give negative stars, I would. I have free oil changes and state inspections from this dealership and have been going to them off an on (unfortunately) as I bought my last 2 trucks from them. You cannot schedule service on their horrible website. When calling instead, since I'm forced to, I'm told I need to schedule at least 2 months out for any kind of service. What if I have an emergency repair? For state inspection, I was told to schedule a year in advance! I asked him if he was serious when he told me that and he said - "why not?" When I HAVE been able to schedule an appointment - you will sit there for HOURS waiting on a simple oil change. I'd rather pay and find someplace who cares. It's not even about the money. It's about taking care of your customers. They DO NOT CARE and cannot handle servicing in the very busy west end of Richmond. More