Nissan of Richmond

Worst experience in years Drove to Richmond because they had the exact car I wanted. Was treated with a strong arm sales approach that I thought died many years ago. It went so Drove to Richmond because they had the exact car I wanted. Was treated with a strong arm sales approach that I thought died many years ago. It went so far as the floor manager would not give my keys back to the car I drove there until I agreed to his sales demands or in my case made a scene in the showroom. Then I never received my license plates. Called and called for a month and a half and nothing seems to get done at this dealership. Still waiting on my plates almost 2 months later. Not even a single piece of paperwork has been processed yet. AVOID AT ALL COSTS More

Paula Moore 6 hour Victory at Nissan of Richmond Short Pump One of RVA finest "Nissan of Richmond in Short Pump" has proven above and beyond customer service, sales & negotiations and everyone leaving with new One of RVA finest "Nissan of Richmond in Short Pump" has proven above and beyond customer service, sales & negotiations and everyone leaving with new cars! More

Poor customer service I was in the dealership on today. I was informed of a $2495 reconditioning fee. I said upfront the fee did not fit my budget and let them know I was l I was in the dealership on today. I was informed of a $2495 reconditioning fee. I said upfront the fee did not fit my budget and let them know I was leaving. I told them upfront my bottom line out the door price and I would not pay a penny more. I was told let's see what we can do. They started showing me other cars. I said no I am only interested in that one car. They tried to sell me a new car I said no. They told me someone not at the dealership had the key. In the interim they claimed they were also checking on the pricing to fit my bottom line budget. I reminded them again I will not exceed my out the door budget. They had me waiting almost three hours before the person got there with the key. We did the test drive. After this long wait I was ready to buy as I had my own check in had from my credit union, mind you I have a low interest rate. I came to buy and not play games. They said lowest they could go was 1500 over my budget. After this long wait, really. I said I told you this up front my out the door budget. I was truthful and upfront from the beginning. The worst thing was the nasty attitude. Mind you I was nastly told I was not a customer so I could not do a review. Just did! Never again! More

Untrustworthy Still waiting for a call from the GM and finance manager regarding the way we were treated during a new car purchased. Too long of a story to discuss Still waiting for a call from the GM and finance manager regarding the way we were treated during a new car purchased. Too long of a story to discuss here but anyone who buys a vehicle from this place needs to have their head examined. Unprofessional people who have no idea what customer service or integrity is if it hit them in the face. More

Worst Customer Experience !! would never go and recommend !! Sale manager - Josef feels customers will buy what ever he speaks He is arrogant , unpolite , unprofessional Worst part of the exprience the Sale manager - Josef feels customers will buy what ever he speaks He is arrogant , unpolite , unprofessional Worst part of the exprience there is no management who is there to correct his behaviour nor ready to handle the customer ... More

Wrong Car Picture Online After driving 1.5 hours to see a car that they had listed online, the car was incorrect. I literally called the day before to make sure the car I was After driving 1.5 hours to see a car that they had listed online, the car was incorrect. I literally called the day before to make sure the car I was seeing was the Platinum Trim, and after being assured, it was an SL trim. They also told me there were no hidden fees on the online price. Turns out there is $2400 hidden fees in CPO vehicles not shown in the online price. The salesman started getting argumentative with me about not wanting the SL, and basically told me to pay $2700 to install cooled seats. Worst experience at a dealership I've ever had. More

Terrible All Around There was nothing but lies the entire time from multiple people. they did not discuss the lies with one another either, they could not keep all the li There was nothing but lies the entire time from multiple people. they did not discuss the lies with one another either, they could not keep all the lies straight. It was such a terrible experience, that I will never set foot in there again. The amount of games that were played and time wasted was insane. It was a deceitful, deceptive process of even trying to buy a car from them. More

Was lied to over and over again. I was promised a rebate by salesman, and I had a certificate that I received in the mail that stated they would pay up to 1500 to pay off my current l I was promised a rebate by salesman, and I had a certificate that I received in the mail that stated they would pay up to 1500 to pay off my current lease. The 1500 was added in the amount financed and I received NO rebate. The salesman didn't want us to even look at a 2018 because he said we wouldn't get a rebate. When the finance guy takes you back, the papers are thrown at you in a hurry and nothing is explained. If you ask a question, he lies, making you believe everything is ok. I have contacted Nissan Consumer Affairs and am supposed to hear back from them tomorrow. If they can't rectify the situation, I will be contacting the Attorney General and my local TV station. If it were just me, I'd think I had just been stupid. However, the story is the same for many people. More

in a hurry neshari in rentals was nothing short of amazing. thank you girl!!! i was in such a hurry you made sure i was in and out fast.. neshari in rentals was nothing short of amazing. thank you girl!!! i was in such a hurry you made sure i was in and out fast.. More

Brakes Very polite soft spoken young lady her conversation and laugher made my visit here more enjoyable Great job Neshari keep up the good work you ROCK!!! Very polite soft spoken young lady her conversation and laugher made my visit here more enjoyable Great job Neshari keep up the good work you ROCK!!!!! More