Nissan of Richmond

in a hurry neshari in rentals was nothing short of amazing. thank you girl!!! i was in such a hurry you made sure i was in and out fast.. neshari in rentals was nothing short of amazing. thank you girl!!! i was in such a hurry you made sure i was in and out fast.. More

Brakes Very polite soft spoken young lady her conversation and laugher made my visit here more enjoyable Great job Neshari keep up the good work you ROCK!!! Very polite soft spoken young lady her conversation and laugher made my visit here more enjoyable Great job Neshari keep up the good work you ROCK!!!!! More

My exp. With Nissan of Richmond I gave them 4 stars only cause i couldnt get car i wanted. But the service has been excellent. My 2017 sentra s has had only 2 problems within 1 yr an I gave them 4 stars only cause i couldnt get car i wanted. But the service has been excellent. My 2017 sentra s has had only 2 problems within 1 yr and 4 months. 1: all sensors went out but was fixed free. 2: a heat shield broke. Other than that i bought car with 15 miles on it and got 75,000 on it now, and its still running like new. Tammy was a great sells person.and the service shop mechanics are great. Just wish i could have gotten the sentra nismo instead. More

Disgusted by there sales team. Had to wait for 4 hours before closing on a car. By the time we finally got to the bargaining table the sales manager john jacked up the price with h Had to wait for 4 hours before closing on a car. By the time we finally got to the bargaining table the sales manager john jacked up the price with hidden fees and gave us a horrible deal on my trade in. At that point All I wanted to do was leave and the sales guy had promised us free services which after signing the paper work it turns out they dont do. Overly aggressive sales tactics I definatly got taken on this vehicle. More

Great car, buy it somewhere else The gap insurance they sell isn't worth the paper it's printed on....suffered a total loss on a 3 year old car....$0 payout I'm left owing 4 grand The gap insurance they sell isn't worth the paper it's printed on....suffered a total loss on a 3 year old car....$0 payout I'm left owing 4 grand Nissan of Richmond won't even refund my $399 for the "GAP coverage" More

Lied about prices tried to overprice! The employees don't care about what you want they just want to sell you the most expensive car regardless. Lied about multiple prices too. The employees don't care about what you want they just want to sell you the most expensive car regardless. Lied about multiple prices too. More

Shady Buyer beware...vehicle listed on Internet for $15,495. Requested best cash price. Given a price in excess of $19,000. Included prep fees (approx. $ Buyer beware...vehicle listed on Internet for $15,495. Requested best cash price. Given a price in excess of $19,000. Included prep fees (approx. $1,980), processing fee (approx. $790),etc. I'm so angry with myself because I lost time and money making a special trip back to Richmond. I will never attempt to do business with this dealership again....period! More

Buyer Beware I purchased a car from this dealer on 8/10/18 and the deal was that my first payment would be November. I just got a bill saying first payment is due I purchased a car from this dealer on 8/10/18 and the deal was that my first payment would be November. I just got a bill saying first payment is due 9/24/18. I spoke with Bruce, one of the managers and of course he has a different story now that he is done with the sale. Trying to give me a bunch of double talk basically saying first payment is due 9/24/18. I will never purchase another car from this dealership!!!!!!!!!!!!!!!!!! More

Over 3 months still waiting for $3500 refund Cancelled extended warranty and prepaid maintenance costing $3500 more than 3 months ago. Still no check. Numerous calls and visits to dealership. No Cancelled extended warranty and prepaid maintenance costing $3500 more than 3 months ago. Still no check. Numerous calls and visits to dealership. No response.No returned calls or emails. Spoke to administrators, finance people, salespeople and even called Nissan of North America customer service. Dealership doesn’t even return their calls. Heading to court house to file suit. Steer clear of this dealership. More

Terrible Experience! I wish I could give this company a 0! Every part of the experience has been terrible. The sales manager was high pressure and lied to us repeatedly I wish I could give this company a 0! Every part of the experience has been terrible. The sales manager was high pressure and lied to us repeatedly The process was painful and took 5 hours! I didn't get my license plates until after the temporary tags expired. Then the dealership took 2 months to sent the title to the DMV after the car was re-financed. There are so many details that I will spare in this review but just know it was a horrible experience! Stay far away from this dealership! More