Nissan of Richmond

Worse dealership Purchased a new car from here and the detail guy cut the driver seat. I called straight for a month with no return call or response to have this fixed Purchased a new car from here and the detail guy cut the driver seat. I called straight for a month with no return call or response to have this fixed. So I gave a bad review on the survey. After the 30 days ran out they still have not sent the plates for the car because they never gave the information to the lady to be handled and was told the seat isn’t going be repaired because of a bad survey given. Very unprofessional dealership and wouldn’t recommend to my worse enemy. More

Horrendous Place this dealership is pretty useless. Employees will waste your time. was at this dealership for 4 hours. They have outrageous fees...$1,295 recon fee, $ this dealership is pretty useless. Employees will waste your time. was at this dealership for 4 hours. They have outrageous fees...$1,295 recon fee, $749 processing fee, $449 Total loss protection fee(btw said this was required by Nissan...LOL...took a picture of the paper to send to Nissan and dealerboard), and $61 non tax fee....what the xxxx is a non tax fee? the employee didn't even know..anyways to go on...they agreed to a price...made us wait of course and comes back 45 mins later to tell us "we can't do that price"...LOL again..but let's go on...then a manager comes "oh yeah we can do that price". makes us wait another 45 mins to say "we can't do that price" LOL! oh btw during the wait time we realized our salesperson was helping someone else hahaha...epic experience. good job guys 🤣👍 More

Liars, Unethical, greedy, unprofessional Never experienced this horrible of service in my life. I drove 2 hours to look at the used 370z they had in the lot. I got a price guarantee certifica Never experienced this horrible of service in my life. I drove 2 hours to look at the used 370z they had in the lot. I got a price guarantee certificate where they promises that the price I would be paying was 13,444 including dealer fees. Long story short they wasted 4 hours of my time at the dealership going back and forth between associates promising me this price or that price and refusing to give me the keys to my trade in so I could leave. Their 13,444 car turned into about 17,000 after all of their BS fees on top of the dealer fee they mentioned in the email. Think about it, the sales tax and registration should have been maybe 500 to 700. So they are trying to charge around 3000 on top of the price of the car. I drove two hour there and arrived around 3pm and didn't get of this hellhole until after 7pm. Then had to drive 2 hour back. Oh and the icing on the cake the trade in I brought is valued at 11k to 13k and because there was some slight damage to a fender they said the best they could do is 8k. I priced the repairs in front of them and it would have cost 500 to 600 to fix. So they are trying rip me off 3 to 6k on the trade in on top of all of their BS fees. This place is dishonest, and the employees are rude and try to make you feel like you're ignorant or stupid to make them seem like they are giving you a good deal. On top of all the absolute bull pricing the car they tried to sell me had a misaligned hood and front right bumper, horrible breaks that needed replacement asap, and the engine shield on the undercarriage was hanging off and not secured properly. So all of this extra money and costs and I would have walked away with a a project car, not even something that is ready as is... They left me in the sales office while they were crunching numbers and after an hour or so I had to go search down the manager and sales rep who helped me to find the sales rep assisting another client with a sale. I had to go into their employee only key room and tell the associate to give me my damm keys back so I can start my 2 hour drive home. More

Terrible experience This was one of the worst experiences I have had with any dealership. (Short disclosure, Will the salesman was not bad. He was just doing his job.) My This was one of the worst experiences I have had with any dealership. (Short disclosure, Will the salesman was not bad. He was just doing his job.) My wife and I were looking to buy a used pathfinder. We found one at this dealership for what seemed close to our price range. So I called the day before to be told they won't discuss numbers over the phone, even though their website says they would. We live 3 hours from this dealership but we decided to go because we thought we were close to what they had listed online. When we got there though there was a $2500 processing fee that we were never told about. It was in the fine print that there was a processing fee, but we would've never expected $2500 extra on top of list price, dealership fees and taxes. We told them multiple times this is how much we want to pay and if that doesn't make sense to them that's fine but don't waste their time as well as ours. They decided to go back and forth between the manager's office and salesman desk 3 times and on the 4th time we told them to meet us at our car. Where they finally told us that they couldn't do it. Which if they told us that the first time, this review would not be here. Buy from somewhere else there are other Nissan dealerships. This one is terrible. More

Crooks 4/26/18 I went to look at a used car. They have a pre owned section and a certified used section. The website shows the separated listings. They tried 4/26/18 I went to look at a used car. They have a pre owned section and a certified used section. The website shows the separated listings. They tried to sell me the car and add it as a certified pre-owned and told me they have to put all used cars as certified when they sell them. I am a female but I guess I looked stupid to them. We all know a used car listed as certified supposed to have had a more detailed inspection and carries a warranty with it not an as is warranty sticker. Then he told me I had to get the Gap coverage and even though at first I told them I was getting financed through my credit union, they tried to ignore that and force me to get financing thru them. Their sales supervisor or whoever sent me an email before I came in telling me the price was negotiable the sales person Jonathan told me it wasn't. They were so concerned about how much I could pay a month and he wouldn't show me the price he was going to sell it to me for until after back and forth for 15 minutes and that's when I saw this nonsense price and walked out. They didn't lower the car price but added $2549 in fees plus $400 in tax. Then had the nerve to chase after me in the parking lot and ask did I want to look at another car? WTH!!?? My advice if you go here put your phone recorder on and tape them undercover then send it to the local TV station. More

Horrible Customer Service-- Run Away! After a 6-hour long car buying visit (I literally test drove 1 car but it took that long to actually complete the agreement), the inefficiency continu After a 6-hour long car buying visit (I literally test drove 1 car but it took that long to actually complete the agreement), the inefficiency continued with the paperwork 3 days later when my car actually arrived on the lot. I needed to get the plates from my trade in and THAT became an issue that took another 4 days to resolve. My temporary tags expire and I go in the next day, asking for my new plates, thinking someone perhaps just forgot to call. I'm told Alice, the person in charge of plates, is in a meeting (happening at the front desk) and I should wait for her. After listening to their "meeting" for 15 minutes, I go up to the front desk again to ask politely how much longer it might be and Alice looks at me and says, "I'll get them when I'm done." I have an appointment, so I leave and am called 30 minutes later to come pick them up. I ask to speak to Alice to discuss the customer service (why did my plates expire with no call, especially since they were in the store; that dismissive and rude comment) and she doesn't call me back. I go in the next day to get the plates and ask to speak to a manager. I'm told to wait and 30 minutes later the front desk clerk comes over to say "I'm sorry, I forgot: he's not here today." I was FLOORED and yet, sadly, not actually surprised. "I'd like to speak to whomever's in charge." "Sure, sure." I continue to wait for 15 more minutes before being told he's incredibly busy because he's the only one on the floor who can make decisions and she's just not sure when he might be available....I watch her write down a message to call me on Monday, when the GM returns. It's been a week later-- no call. I have a 3-year service contract with this place and I'm dreading have to go back to this location. I so completely regret my decision and would highly encourage anyone reading this to go to another Nissan dealership. This place is far too busy for its own good; customer service has fallen by the wayside and Nissan should be embarrassed that this dealership carries their name. More

Don't buy a car from this dishonest dealer Stay away from this dealer!! They will add charges and fees that they can't even explain what they are for. They will try to add a $2500 certification Stay away from this dealer!! They will add charges and fees that they can't even explain what they are for. They will try to add a $2500 certification fee for a car that isn't even certified. They refused to sell a car for their advertised price plus tax, tags, title and dealer processing fee. A real scam!! More

Wonderful experience Buying a car can be nerve racking, but when you show up and meet the right sales rep it can mean everything! I had such a wonderful experience working Buying a car can be nerve racking, but when you show up and meet the right sales rep it can mean everything! I had such a wonderful experience working with Charles Bull, he knew what I was looking for and was able to find me the new vehicle I wanted with all of the amenities to meet my needs! Charles is very knowledgeable and his customer service was exceptional! With my new vehicle I got the protection plan for my interior and exterior (with little ones it’s a must), for this part of the process I was introduced to Scott Shortt, he was able to give me specific details on what was included in the package and how it worked. Not to long from now I will be searching for another vehicle for my oldest, I will not think twice about where I’m going, I look forward to doing business in the future with Nissan of Richmond and I hope to work with Charles and Scott again! 1 more shout out- everyone I saw always had a smile on their face and were very courteous to stop by and say hello! More

POOR CUSTOMER SERVICE Called to check on availability of a vehicle, it was gone but they said they had others and they were willing to negotiate. When we got there the firs Called to check on availability of a vehicle, it was gone but they said they had others and they were willing to negotiate. When we got there the first thing they said was we don't negotiate and there are hidden fees outside of tags,tax,and title totaling $2000. The next day when I called and emailed to speak to a supervisor they told me they would have one call me. STILL WAITING!!!! Guess they don't need the business very bad. More

Best place to take your car for service!! Such a wonderful breath of fresh air when I walk into Nissan of Richmond. I absolutely recommend coming here to purchase a new vehicle or for service! Such a wonderful breath of fresh air when I walk into Nissan of Richmond. I absolutely recommend coming here to purchase a new vehicle or for service!!! More