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Nissan of Richmond
Richmond, VA
7,252 Reviews
At Nissan of Richmond, we can't wait to help you find your next new Nissan! Visit our website for one-stop online car shopping. Browse our inventory to find the best selection of new and used cars, trucks and SUV's. Apply for financing or schedule vehicle maintenance and car repair services. Then stop by the dealership for a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,252 reviews
July 12, 2017
Worst dealership I'd ever encountered Traded in my car to buy a year old vehicle at Nissan Richmond. Was told that the second set of keys would be mailed to me as they were unable to locat Traded in my car to buy a year old vehicle at Nissan Richmond. Was told that the second set of keys would be mailed to me as they were unable to locate when we bought the car and it was closing time - total lie, there was no second set of keys, and once I left with the car I never heard back from the team. Better yet, the loan on our trade in vehicle was guaranteed to be repaid within 30 days; lo and behold, a month and a half later, the check had not even been cut yet. I'm writing this six weeks after trading in my car and am still paying interest on a loan because of the incompetence of this organization. At this point I'm concerned about fraud and considering contacting the Better Business Bureau or escalating further. The icing on the cake is that our salesman (who bizarrely bragged throughout the process about his supposed six figure salary) left the company immediately after selling us the car so we received no responsiveness or follow through on our phantom loan repayment, or on our keys, which cost $200 to order a replacement set (was finally told that some used cars simply have one set, and tough luck). Zero customer service whatsoever. I'm lucky in the sense that I've never had a bad encounter at a car dealership, but this place is comically bad, bordering in fraudulent (and that is not a word I'd use lightly). More
by Stay Away from Nissan Richmond
Employees Worked With
(No longer employed here)
June 08, 2017
Drove Off In A New Car! This dealership was amazing! As soon as you walk in the doors you immediately feel the positive energy and vibes on the floor. The front desk people, This dealership was amazing! As soon as you walk in the doors you immediately feel the positive energy and vibes on the floor. The front desk people, sales consultants, and finance department all work together as one great team with thorough communication and attention to detail. My salesperson was Tammie and she did absolutely fantastic! I was very pleased with how she was able to breakdown certain possibilities we could take in order for me to purchase my first vehicle. After test driving the potential car she did an amazing full walk through of the vehicles features and mechanics. Once we were back at the dealership the papers got signed and before I knew it I was driving home in a 2015 Certified Pre-owned Nissan Versa Note! More
by NickL
Employees Worked With
Tammie Hanna
June 01, 2017
Sales Leadership Very Poor! Terrible sales practices! Tried to charge me an additional $375 "insurance fee" on top of there already high Dealer Processing Fee of $699...total "f Terrible sales practices! Tried to charge me an additional $375 "insurance fee" on top of there already high Dealer Processing Fee of $699...total "fees" of $1074...plus tax, tags, etc. Salesman said "he can't waive the insurance fees " (I'm okay with a reasonable processing fee, not a stupid insurance fee) No worries...didn't buy, and won't ever! Watch the fine print...SHADY SALES Leadership!!! More
by Kevin Green
Employees Worked With
Keenan Rainer
May 31, 2017
The Best Auto Dealership ever!!! My salesperson was Harold and he was the best!!! He was very professional, knowledgeable and attentive!! Nissan of Richmond process of getting a vehic My salesperson was Harold and he was the best!!! He was very professional, knowledgeable and attentive!! Nissan of Richmond process of getting a vehicle is quick and the best!!! Definitely WORLD CLASS Service!!! More
by Meka1975
Employees Worked With
Finance officer John K. and Sales Rodney Booker, Keenan Rainer, Harold Anderson
May 30, 2017
Pleasant Harold made the entire process quick, convenient, got me into the car I was exactly looking for, gave me a great deal, took care of the details that w Harold made the entire process quick, convenient, got me into the car I was exactly looking for, gave me a great deal, took care of the details that were extra, Finance with Christy was great and Megan was helpful with the exterior/interior protection. Very happy with the entire process, will purchase again here and will recommend clients to Harold. More
by Lisamkb
Employees Worked With
Harold Anderson
May 27, 2017
Nissan of Richmond is the beyond excellent Bought a car here and it ran into issues. Dealership payed all costs and took photos of all damage. I have had nothing but the best service from the Bought a car here and it ran into issues. Dealership payed all costs and took photos of all damage. I have had nothing but the best service from the greatest team. Recommend Nissan of Richmond to anyone looking for their next automotive purchase. 10/5!!! Transmission blew and they towed it up there, provided me with a rental and had it rebuilt by a professional shop. Car is working better than ever. Ask for Nick Dixon! Helped out with a ton of issues and super friendly! 2010 Nissan GTR More
by Mzapor
Employees Worked With
Mark Harkins, Aaron Goodwin, Keenan Rainer, Nick Dixon, Eun Song
May 27, 2017
I was embarrassed for them Drove from Pittsburgh to look at a Viper they had. They lied about the history of their ownership and could not get stories straight. Car looked decen Drove from Pittsburgh to look at a Viper they had. They lied about the history of their ownership and could not get stories straight. Car looked decent from pictures but I needed to drive down to see it. Both the salesman and the GM told me there had been NO PAINT WORK, It was so called "inspected" by the mechanics at the dealer. I drove 5+ hours to see a car for 10 minutes. The entire front end(Hood,left quarter and front bumper) had been re-painted or replaced. Clean CARFAX does not mean anything. People can afford to fix cars without insurance and this clown did not have anything to say. Minus the interior damage(faded seats,damaged door panels) the car was a complete loss. whoever had this car beat the daylights out of it and pawned it of on Nissan of Richmond. Not to mention the worst detailing job I have by far ever witnessed. Dirt loaded the airvents, door sill were filthy, heavy wax residue between the door panels. Keep in mind this is a black car and will show everything. Overall a 1 Star rating is a complement to this experience and I hope they do not have lawsuits for misleading customers. More
by PittSRT8
Employees Worked With
Nick Dixon
May 27, 2017
Great salesman Harold is great. Great customer. Made things easy. We spent 2 hours with him as we went through the sale. It was relaxed and fun. I would recommend hi Harold is great. Great customer. Made things easy. We spent 2 hours with him as we went through the sale. It was relaxed and fun. I would recommend him to anyone. More
by Olivier Delers
Employees Worked With
Harold Anderson
May 24, 2017
Amazing I was totally impressed this visit, I received the most caring, respectful, helpful, and knowledge team. Tammie, Markus and Tyler were amazing. Very h I was totally impressed this visit, I received the most caring, respectful, helpful, and knowledge team. Tammie, Markus and Tyler were amazing. Very happy with my results. After visiting the dealership in the past when purchasing another vehicle the experience that I received this time made me forget about past experience. I was overly joyed and how they listen to me and understood my needs and made sure that I was able to be in another vehicle. I'm grateful for all that they did for me and I am enjoying my new 2017 Nissan Rogue....... More
by MsDiva81
Employees Worked With
Markus Halabi, Tammie Hanna, Tyler Ponton
May 22, 2017
Amazing. I have purchased two vehicles with Harold. Each time I was thoroughly impressed with his knowledge/expertise. He was extremely helpful and listened t I have purchased two vehicles with Harold. Each time I was thoroughly impressed with his knowledge/expertise. He was extremely helpful and listened to my concerns and wants when it came down to the details of the vehicle I was interested in. I will continue to refer friends and family to visit with him to walk them through the car buying experience. More
by ladyartjunkie@me.com
Employees Worked With
Harold Anderson
