Nissan of Richmond

Best Experience Ever! LOVE LOVE LOVE! I left so happy and had first class treatment the whole way through. Corey, the Internet sales manager was a dream to work with. We sp LOVE LOVE LOVE! I left so happy and had first class treatment the whole way through. Corey, the Internet sales manager was a dream to work with. We spoke several times before I was on site and he bent over backwards to try to fill my very specific vehicle needs. He was communicative and friendly every step of the way! Once I arrived Vince was an Awesome Salesman. He did not stutter once while explaining a single feature on my vehicle and answered all questions flawlessly as if he wrote the car manual and policies himself. That put a lot of confidence in my purchase. Roger in F&I was the sweetest man. He made filling out all the paperwork entertaining and a breeze!!! I saw the negative reviews that some left and all I will say is give this place a chance! I am a 25 year old female and the prime target for a car seller to take advantage of if they want to but they treated me like gold the whole time. Also I had a terrible experience at another delearship and when I told them about it they said if someone acted like that there they wouldn't be around long. I am willing to bet you won't find the people who caused negative reviews there now. THROUGH THE MOON EXCITED AND CONFIDENT ABOUT MY PURCHASE! Corey, Vince, Roger... you guys are the bomb! You will always have my business and referrals! More

New car purchase I recently purchased a new GT-R. The dealership was very professional, clean and had a great atmosphere. Keenan and Michael were both amazing. They've I recently purchased a new GT-R. The dealership was very professional, clean and had a great atmosphere. Keenan and Michael were both amazing. They've both called to check in to make sure that I am 100% happy, and I definitely am! I highly recommend them and Nissan of Richmond! You can tell that they truly care about the customer and not just about making a sale, and that goes a long way with me. They have both gone above and beyond! More

Worst car buying experience ever One of if not the worst car buying experiences in my 20 years of buying cars. I strongly recommend you do not go here to purchase a vehicle. For one t One of if not the worst car buying experiences in my 20 years of buying cars. I strongly recommend you do not go here to purchase a vehicle. For one the offer they give you if trading in a vehicle will be $3-5K less than what it is worth. I even showed them KBB and Edmunds trade in value but they still lowballed me $5K. Several other dealerships offered me $70K-73K but they said best they can do is $67K. Second their vehicles are significantly priced higher than what worth and what other dealerships want for same vehicle. I even showed them 8-10 different dealerships selling same year vehicle and similar miles for $2-4K less. They said that probably because those vehicles weren't taken care of and were in the snow. They also said that VA market is higher so price will be more which didn't really make sense. I came in ready to buy a car and everything seemed good before physically going there. I had already been approved for a loan by my bank but it all failed and was $10K off. DO NOT go to this dealership unless you want to be ripped off or disappointed. Updating this review because the Sales Manager had the nerve to text me and disrespect me. I am super shocked that one would do that because it's very unprofessional. I'm sorry I spoke the truth about my experience. Even more shocked that he tried to disrespect me and tell me what I can and cannot afford like he knows my household finance. I came in with an approved check for $85K. It didn't work so I got approved for more. $87K and he still didn't want my business and insulted me. This is craziest and worst car buying experience ever. Please spread the word. You don't text and disrespect a customer just because you got s bad review. SMDH More

Sold a vehicle which was unsafe to drive. About a year ago I've purchased a used "Nissan certified" vehicle. From day one of my purchase I have noticed the vehicle breaks make a loud squealing About a year ago I've purchased a used "Nissan certified" vehicle. From day one of my purchase I have noticed the vehicle breaks make a loud squealing noise, I took the vehicle back and they did some work on it and noise dissipated for a day but then returned again. When I called the service again, they said some break pads will "naturally" make a noise and I shouldn't worry about it. Today I took my vehicle for a safety inspection and it failed because cv axle boot was cracked and grease from the axle was getting directly on the break pad and rotor, causing the squealing noise. All past year I had to drive the vehicle with potential break issue just because the said break pads may "naturally" make a noise. More

Overpriced!!! Do not take your car to this dealership for simple maintenance . My 18 year old son went for his oil change for life and he agreed to the maintenance Do not take your car to this dealership for simple maintenance . My 18 year old son went for his oil change for life and he agreed to the maintenance suggestions made by the dealership instead of calling me first. I had to foot the bill for a $155 dollar brake fluid change and $124 for filter changes. At my local Bonair mechanic, Doug at BP the charges would've been $64 for brake fluid change $18 for air filter he doesn't charge to put it in because "it is so easy" and $35 for cabin filter change !! When I spoke to the manager explaining that my son didn't understand how over priced that the charges were and that he was there for the oil change he was defensive and rude . I asked for a discount and he said he had considered it but because I suggested they were charging too much he wouldn't do it because "he didn't like my attitude" Johnathan Johnson Well we purchased our car there and have gone there for collision repair but they've lost a customer for life . Go see the most honest mechanic in Virginia Doug at BP in Bonair !! for any repair or maintenance!! More

Catastrophe I am rating it a one star simply because I have no choice. Well where to start? My mother and I visited this dealership in December 2015, we were just I am rating it a one star simply because I have no choice. Well where to start? My mother and I visited this dealership in December 2015, we were just VISITING, getting quotes, and looking at cars to possible buy in the near future. A salesperson named Will Brown approached us and of course brought us to his desk, gave us the new buyers application and went on from there. We repeatedly made him aware that we were just looking and that I was somewhat young and with very little credit history and low income. He was aware of that fact. He was also aware of the fact that my mother did not have good credit standings. (As she mentioned that to him several times) Well i guess the man did not care enough to let us know that there was no way we could've gotten a car financed AT THAT MOMENT. My mom and I, being the naive first time buyer costumers, did not know what he was doing. We gave him MY personal data, and he swore he would not run my credit score before asking for my permission and having me sign something. He did it anyway. We ended up looking a Nissan Rogue '14 that was originally 16k. My mom and I seemed excited, thinking we were able to obtain this vehicle. Well he gave us a lovely spreadsheet with the ESTIMATED interest rate and monthly payments. Well My mom and I loved that so we agreed and said hey why not. We go in the back room with the finance manager. Adam Packett. This man had no experience whatsoever it seemed. They wanted to finalize this deal in less than an hour. They knew from the beginning we were NOT capable of getting this vehicle financed. Anyways, while in the back room with the finance manager, he shows us this contract, a faux contract. The contract stated we would get this car with a 17% APR FOR 72 MONTHS. IM SORRY. But someone do the math and tell me what the total comes out to be after those 6 years are over. RIDICULOUS RIGHT? and that the car would be financed through "Nissan Bank" LIES all LIES. In reality there was no LIEN HOLDER. NOTHING. They had us on limbo for ONE MONTH. They handed me a car with HARD TAGS/PLATES without having anything sure, they lied to me. Used my mother as a cosigner without telling us and lied about our income to their banks. Oh and did i also mention that they ran my credit around 22 times? IT DROPPED TREMENDOUSLY. And OBVIOUSLY I ended up not getting the vehicle. I had it for a month, they called us in 4 weeks saying we needed to return it. So long story short not only did these people lack costumer service, but they lacked DECENCY. Worst dealership ever. Everybody understands car salesmen and their managers are DESPERATE to sell anything HOWEVER, if you are going to lie to your costumer in every single way possible then just don't even try. I truly hope this posts help someone who was or is in the same situation as my mother and I. Before you go to a dealership, you need to be sure you can say NO to their offers. Have the required documents ready and a good down payment. Do not let them have all the power. They will exploit you. How low do you all have to go to sell cars? Even if this is too negative to post, I still greatly hope one of your staff members reads this! It will bring me great joy :) More

Best service experience!!! I usually hate going to get my car serviced but the service department at Nissan of Richmond makes it so easy! The service manager Aaron always makes I usually hate going to get my car serviced but the service department at Nissan of Richmond makes it so easy! The service manager Aaron always makes sure everything is running smoothly. You can tell that he genuinely cares about every single customer that steps foot into that service lane. I'm sure the other employees are just as good, but he goes ABOVE AND BEYOND!!! Thanks for a great experience Aaron! More

They are horrible!! The sales person Joseph was trying to manipulate words with me. He was trying to insult my culture and discriminate me on my color and region. He star The sales person Joseph was trying to manipulate words with me. He was trying to insult my culture and discriminate me on my color and region. He started off the conversation by saying that he would loose the job if I don't test drive the vehicle and after the test drive when I wasn't satisfied he was passing demeaning statements like "You are cheap" , "You are a liar" "Every one who is in your culture behaves like this" and many more. When I was walking out of the showroom there were 2 guys waiting to mock the customers who don't settle on a deal with this show room. My over all experience was bad and I don't recommend anyone to visit this dealer. More

Aaron is a big fat liar He is a liar. He makes rude and disrespectful comments towards his customers. He started out acting like he was going to help us and then screwed us o He is a liar. He makes rude and disrespectful comments towards his customers. He started out acting like he was going to help us and then screwed us over. Oh and did I mention. HE LIES!!!!!! More

Was a bad and costly experience I have been buying cars and trucks for over 45 years but very seldom from a dealership. I paid cash for a 2013 Nissan NV200 at a very fair price. Whil I have been buying cars and trucks for over 45 years but very seldom from a dealership. I paid cash for a 2013 Nissan NV200 at a very fair price. While waiting for my title to arrive I received a text message from Michael Robinson that I would have to pay VA sales tax before they could issue my new title. During the negotiation I had agreed to pay these taxes at a certain out the door price. The final out the door price was higher. On my buyers order there was a charge called a TLP fee which I thought was for taxes, but later found out it was not. When I was much younger I was told by an old guy that when purchasing a vehicle from any car salesman get it in writing. Now I am the old guy and sadly nothing has changed. More