Nissan of Richmond

Staff outstanding and professional! Initially set out to purchase one vehicle and ended up purchasing 3 vehicles. 2012 Nissan Altima coupe for my daughter, A new 2015 Altima and a new 2 Initially set out to purchase one vehicle and ended up purchasing 3 vehicles. 2012 Nissan Altima coupe for my daughter, A new 2015 Altima and a new 2015 Rogue SL. Jack Kelly, our salesman was excellent to work with and Adam, in the Finance Department was extremely helpful. Overall pleasant and satisfying experience. In all honesty, we had one or two sticky moments during the negotiating, but my wife, daughter and I felt comfortable throughout the entire process. I would definitely recommend this dealership to my friends and family and co-workers. More

100% great customer service The customer service experience was amazing! I'm excited for my new car and love the fact that Nissan calls to check to see if everything is good! The customer service experience was amazing! I'm excited for my new car and love the fact that Nissan calls to check to see if everything is good! More

2x customer So, I'm gonna try and make this as short as possible. Basically, the whole Nissan Of Richmond is AMAZING. From the front desk, to the service departme So, I'm gonna try and make this as short as possible. Basically, the whole Nissan Of Richmond is AMAZING. From the front desk, to the service department. These guys and gals are awesome. This was my second time purchasing from them, although the circumstances were awful, the experience was delightful. I bought a 2014 versa in 2014, brand new. This past summer, it was totaled in an accident. I didn't know what to do or who to call after the responsible party insurance company decided to total my car. I called the dealership and first spoke with Adam who gave me total confidence that everything would be ok and that they would be able to help me figure out my options. It was about 5:45ish in the evening and he told me to come in that day! I was shocked, most times, people are ready to go home, not deal with a complicated situation such as mine. So I went and there I started working with Will Brown. Talk about friendly! He gave me such peace. I felt like I was cool on the outside, but on the inside, I was sweating bullets and a nervous wreck. Will was so confident in his abilities. He had no doubt in his mind that I would be able to get another vehicle. Honestly, his confidence boosted mine big time. I will never forget him for that. I didn't drive off that evening, but I felt great when I left. Then, I believe Corey Joseph called me to check on my situation and to see if he could help. At the end of our conversation, he said the magic words "feel free to shoot me a text or call anytime" music to my ears! I am a texter! I almost hate talking on the phone. lol! Anyway, I started texting him from that point foward. When I say ATTENTIVE, I mean it. It's the perfect way to describe Mr. Joseph. I could literally text him at any point during the day and he'd ALWAYS reply within a couple of minutes. For all I know, he could've been at home relaxing on his day off but I would've never known becasue it seems as if he put his "worker bee" hat on everytime he heard from me and he constantly looked for an opportunity to help me. I mean honestly, I never felt like I was a customer whom they were trying to sell a car to, I felt like a little sister they were trying to look out for. It may sound cliche' but it's the truth. Needless to say, I drove away a week later in the car I WANTED and I've never been happier. I absolutely love my new ride! To Will, Corey, and Adam (&staff) I am forever grateful to you for what you have done for me, not once, but TWICE. Words can never capture how much I appreciate you all working late and coming in early for little ol' me. I thank you sincerely from the bottom of my heart, for making a terrifying situation and pleasant one with a wonderful outcome. You are all WORLD CLASS. THANK YOU! More

Great Deal Me and my family were in the market for a new vehicle. I did my part by researching over 50 dealerships and prices. We found that Nissan of Richmond Me and my family were in the market for a new vehicle. I did my part by researching over 50 dealerships and prices. We found that Nissan of Richmond offered me the lowest price on a 2015 Nissan Altima within 100 mile radius. I drove over an hour to receive the deal I got from the Nissan of Richmond. The customer service was outstanding. Justin and Joseph took care of from the time in until the time we left. As a consumer do your part and know what you want when you arrive it will expedite the process tremendously. I arrived at 6:30 pm and was on the road by 8:30 pm. Great experience also with Mr. Roger McGowan in the finance department. I would recommend anyone looking for a vehicle to put Nissan of Richmond on the list. I hope and pray the customer service department is just as good as the retail/ car side. Thanks again Justin, Joseph and Roger for making this process easy. More

my new car I'm super excited about getting my new Altima yesterday! My sales Rep Rodney is the Best of the Best and will make it his mission to put you in the I'm super excited about getting my new Altima yesterday! My sales Rep Rodney is the Best of the Best and will make it his mission to put you in the car of your choice. The finance manager was also wonderful. I will be coming back today to buy my 2nd vehicle with my husband. More

Professional Experience I was in search of a 2015 Nissan Sentra SV that would fit the needs of my family. This process took a few weeks because of our busy schedules. I found I was in search of a 2015 Nissan Sentra SV that would fit the needs of my family. This process took a few weeks because of our busy schedules. I found a few minutes in my busy schedule one day to visit Nissan of Richmond. Calvin Boston with his lunch in his hand asked me if I needed help. He knew that I didn’t have much time but made great use of the time I did have. Though we had to communicate with use of technology he stayed in touch. Follow was conducted by Keenan Rainer. Keenan and Boston treated me with the utmost respect allowing the car buying process to take place. We are very happy with the service provided by Nissan of Richmond. Jonathan Coleman also added to the professionalism in seeing that my vehicle was delievered without delay. Roger McGowan added to the profeessionalism by his attention to detail. Benny M. Burrell More

helped when had concerns.. Had some concerns but were addressed. As a buyer, just get a write up of total 'out the door' pricing with all fees so you know where you're at... And Had some concerns but were addressed. As a buyer, just get a write up of total 'out the door' pricing with all fees so you know where you're at... And buy/trade/sell during day:) & banks are open.. More

Great Experience I had an incredible experience at Nissan of Richmond. The inventory was awesome, I knew what I was looking for and they had 30 of them to look at. T I had an incredible experience at Nissan of Richmond. The inventory was awesome, I knew what I was looking for and they had 30 of them to look at. The salesman was so knowledgeable about the Rouge he was able to answer all my questions. And the deal was so good and happened so quickly it surprised me. More

Quick and painless This car buying experience was as quick and painless as could have been! I really enjoyed working with Margaret and she quickly identified what I was This car buying experience was as quick and painless as could have been! I really enjoyed working with Margaret and she quickly identified what I was looking for and was knowledgeable ! The entire team worked really well together even though it was after hours when I ended up purchasing. All in all a positive experience and would recommend it ! More

The New Nissan on W Broad St Richmond,VA On 8/14/2015 I purchased a 2012 Nissan Alma. I met Michael (car salesman). Michael greeted us with a smile and was willing to help us.We told Michael On 8/14/2015 I purchased a 2012 Nissan Alma. I met Michael (car salesman). Michael greeted us with a smile and was willing to help us.We told Michael the price range that we would pay and he showed us the car. I loved my car and I would recommend this car dealer to anyone who is looking for a car. My daughter recommended this car dealer.She had purchased her car from this same dealer about five months ago. The finance person Mr. Roger McGowan was the greatest. The New Nissan Richmond you,ll are the best. I More