Nissan of Richmond

Typical car salesman I went in to look at a vehicle that I saw online. i told the salesman that I was there only to look at it. After I asked to get details on it a second I went in to look at a vehicle that I saw online. i told the salesman that I was there only to look at it. After I asked to get details on it a second salesman entered the equation. Do not get me wrong I know how this game works and I am fine with that. What i do not like is being lied to. After the second salesman pressured me with his "how about we do this much a month with this interest at this many months" for the umpteenth time i finally agreed to purchase the vehicle at $230.00 a month, 72 months and at 6%. the original salesman was also going to get me some replacement hub caps because the one on the Hyundai I was purchasing actually stabbed me because they were so messed up. I left waiting for his phone call about the covers and was happy. However, instead, I get a call a few days later asking me to come sign some more paperwork. I go in and I am told that the deal had changed and now I have to pay $250.00 a month at 10% for 72 months. I had already given my old car (only vehicle before this) away a s a present and now I am stuck with this. I have it in writing from your dealership that I was told the first deal and then to be told that you couldn't do that days later is very unethical and wrong in my opinion. All that this dealership did by doing that to me was to reassure to me that car salesman are exactly as they are portrayed to be in most peoples eyes. I was also told that day (the second visit) that I would receive a call the next day about the wheel cover or caps (whatever you want to call them) and to this day I have heard nothing. I understand that the 2009 Hyundai Santa Fe is not your brand and that it was a used vehicle but I had hoped that your dealership would treat any and all customers with the same integrity and respect as the customers buying a Nissan. I can not tolerate liars and I do not deal with liars. So other than the free oil changes that I was told I had for life (if that's not a lie too), I will not be purchasing another vehicle from you again, which I had planned on doing in the near future. Yours Truly, Jimmy Barker More

Great Nissan Sentra! The Nissan We bought is wonderful. It feels great to drive in a safe vehicle. The sales staff was very nice and helpful in the purchase of our new The Nissan We bought is wonderful. It feels great to drive in a safe vehicle. The sales staff was very nice and helpful in the purchase of our new Nissan Sentra. I would recommend them to friends and family. I had to make a big decision and they were very helpful. The salesman is Calvin Boston. More

Time well spent My salesman was very pleasant. At least all the staff was very pleasant. There was a sales manager whom I call the Energizer Bunny was great. It was a My salesman was very pleasant. At least all the staff was very pleasant. There was a sales manager whom I call the Energizer Bunny was great. It was a great experience. Rosa More

Love My new Murano Jeremy Snyder is the reason I bought this car and I'm so glad I did! He made a big decision for a first time car buyer easier. I know I will have a Jeremy Snyder is the reason I bought this car and I'm so glad I did! He made a big decision for a first time car buyer easier. I know I will have a great service relationship with Nissan of Richmond thanks to Jeremy! More

Great Dealership Bought a 2015 Nissan Altima could not have ask for any better service . The entire staff went out of ther way to see to it that all my needs and cocer Bought a 2015 Nissan Altima could not have ask for any better service . The entire staff went out of ther way to see to it that all my needs and cocerns were met. Very enjoyable experience will recomend to everyone. Looking foward to my frist service appointment so that I will be able to return. Have had other dealings with the service on my last car and have always been very pleased More

The best Just bought a 2015 Nissan Murano Platinum: Words cannot express how wonderful this dealership is in working with customers who in their mind always co Just bought a 2015 Nissan Murano Platinum: Words cannot express how wonderful this dealership is in working with customers who in their mind always come first. Salesman and managers could not have been more cooperative or comfortable to work with. Hard to imagine that buying a car was an very enjoyable experience! I had a previous Murano and I'd like to also put in a glowing review of the service department - a big reason I decided to buy another Murano at this dealership. More

Great Experience Friendly staff, knowledgeable and very patient making the experience very easy. I will definitely recommend to friends. Friendly staff, knowledgeable and very patient making the experience very easy. I will definitely recommend to friends. More

REALLY BAD!!!!! I wrote a positive review because I was told to by Corey. Its been 3 1/2 weeks since I bought that car and now after 3 1/2 weeks, Nissan Richmond want I wrote a positive review because I was told to by Corey. Its been 3 1/2 weeks since I bought that car and now after 3 1/2 weeks, Nissan Richmond wants me to pay for the sales tax and registration We agreed on the price ALL INCLUDED...this means registration, sales tax and whatever paperwork we needed to drive the car out from the lot. What??? I have never experienced such thing. I am still waiting for the manager to call me back about this. They have yet to put the stripes on my daughter's Juke as they promised. I ma so upset with this dealership...its beyond words. I should have bought it from LYNCHBURG NISSAN since that's where I had bought 5 new Nissan before. This is so outrageous. Yet with this drama, not a peek from Corey the salesman. I am going to wait and see how they will handle this situation...it's so sad because with all the competition these days, you would think that a dealership wants to make sure their customers are happy so they will always recommend and buy another car like I did with Lynchburg Nissan. They all promise great service until its time to actually show what great service means. More

No Service! I had a really bad experience. Truly a shame to have a dealership who does not stand for Nissan brand. I purchased a JUKE for my daughter and after I I had a really bad experience. Truly a shame to have a dealership who does not stand for Nissan brand. I purchased a JUKE for my daughter and after I thought I had paid in full, they asked for more. I would not recommend this dealership. Please go to dealership who will take care of their customers. More

Nissan XTerra We had a great customer service experience. I would (and have) highly recommend this dealership. Fernando is a great sales rep to work with, and both We had a great customer service experience. I would (and have) highly recommend this dealership. Fernando is a great sales rep to work with, and both Mike and Roger were great. More