Nissan of Richmond

LOVE THIS DEALERSHIP! I would like to thank Shane and Rodney for all their help! They knew exactly what I like, and made my experience less stressful. Make sure you keep th I would like to thank Shane and Rodney for all their help! They knew exactly what I like, and made my experience less stressful. Make sure you keep them around!!!!!! GREAT PEOPLE! More

Mrs R Espiritu Went in for a routine oil change. My appointment was at 9:30am and I got there at 9:20am. I was checked out at 11:00am. No apologies or explanations w Went in for a routine oil change. My appointment was at 9:30am and I got there at 9:20am. I was checked out at 11:00am. No apologies or explanations why it took 1 and 1/2 hr to get an oil change. They also left the paper mat inside my car and seat all the way back. I have been going here for a year now to get my oil change and they have always been polite and wait time was under an hour. They just changed management so I guess the new guys don't care about customer service. Will never come back here again. More

Happy Car owner!! I came to Nissan about 4 weeks ago, looking for a used car that would fit my budget. This was the first challenge for ya'll 'Calvin' and 'Joe' worked I came to Nissan about 4 weeks ago, looking for a used car that would fit my budget. This was the first challenge for ya'll 'Calvin' and 'Joe' worked so hard in getting me a car payment that I could live with. Even though, I didn't have a lot of money, I felt like I have been treated like a millionaire !! Financing was the next challenge. Once again, Mr. Boston and Mr Jackson did some wrangling, and once again they came through. Every time I have called or come by, everybody has been so helpful and seems genuinely concerned. I also, want to thank your service department especially 'Kevin', for being timely and efficient in getting me a spare key made for my 2012 Sentra. In closing, I am very happy and am recommending Nissan of West Broad to my family and friends. I am very glad I found your dealership. Karen J Newcomb More

Car shopping My experience at Nissan of Richmond was the best......I was shopping for a car and walked out with a brand new one. The customer service was outstandi My experience at Nissan of Richmond was the best......I was shopping for a car and walked out with a brand new one. The customer service was outstanding and they met my every need. I will recommend Nissan of Richmond over and over again..... AWESOME JOB!!!!!!!!!! More

Worst ever insult in my life This was my second visit to dealership and they have been very consistent in being worst to give most horrible experience. I had been to BMW show room This was my second visit to dealership and they have been very consistent in being worst to give most horrible experience. I had been to BMW show room and had got a very good selection but I was very impressed with Nissan Rogue 2014 hence decided to re visit this show room again in spite of previous bad experience. Guess arrogance of being only Nissan show room is close proximity can put in lot of arrogance. They had given considerably higher price than what i had from internet and then when I asked how is possible they got a sales guy who just pretended to talk and showed us the way out. have never been insulted worst than this. Total waste of time. Guys take my advice and don't be humiliated. More

Purchase of new vehicle My husband and I were treated very well in dealing with the purchase of our new 2014 Nissan Versa. The salesman was very kind and counteous in helpin My husband and I were treated very well in dealing with the purchase of our new 2014 Nissan Versa. The salesman was very kind and counteous in helping us seal a deal. He never gave up. More

Great Service, Satisfied Customer I give this dealership, 10 Stars because of service, support, and friendliness. The service provided at The New Nissan of Richmond displayed concern f I give this dealership, 10 Stars because of service, support, and friendliness. The service provided at The New Nissan of Richmond displayed concern for their customers, showing there willingness to help in anyway possible. My sales rep was Luciano Batista. He showed support in helping me find a vehicle that I liked, along with meeting my needs, that worked within my budget. Kristi Hutson, my financial associate, worked all the numbers to make my purchase affordable. Lastly, Mr William Jackson III, the face of the team, insured a smooth process while being available to me the whole way. A big THANK YOU to The New Nissan of Richmond. More

Thanks for looking out for me I had decided to see if I could trade in my recently purchased used car so I went to Nissan since I knew a couple people who worked there. I was shown I had decided to see if I could trade in my recently purchased used car so I went to Nissan since I knew a couple people who worked there. I was shown my options and wasn't sure what I should do. I had some issues with the current vehicle I had and wasn't sure if I should keep it or trade it in. Peyton was so kind to me. She saw my fears and how unsure I was. I was alone and she told me she would take a look at my current car and let me know in detail everything that was wrong with it so that I could make a wise decision as to whether I should keep it or go for the new one. She was very understanding, kind and I felt she genuinely cared about my making the right decision for myself. I was so happy she was there with me and I truly feel she was looking out me no matter what I decided. I couldn't have asked for a better, more compassionate person to help out with my decision. It made the experience much more pleasant knowing she was there for me. Much thanks for all the effort in helping me make a wise choice and driving away in a new car. More

Aafter waiting for an hour, some guy named Bruce briefly met with me, asking financial information before I could even explain to him that I would simply like to discuss the price of a new Nissan Versa. I met with me, asking financial information before I could even explain to him that I would simply like to discuss the price of a new Nissan Versa. I also stated SEVERAL times I would NOT like a credit check run as I was simply there for information. Bruce then drove me out to the parking lot and showed me the car I was interested in, yet did not bring the keys to test drive it. So, he wentbback to the main office leaving me, an 8 month pregnant woman, in the middle of a parking lot on a hot day, alone for 25 minutes. As he casually strolled back, he was speaking to another customer, stopping several times to show THEM cars. After I test drove the car, he had me sit, again ALONE in the middle of the Nissan dealsership for another hour and a half with NO contact from himself or the "finance guy"... my bad I guess, I simply wanted to know the price of the car. After stating I was leaving, they ushered me in to a to asking me to sign paperwork, in which I refused to. The finance guy then explained to Bruce that I was being difficult in not giving my information. I stood up and left. A week later, I have had a hard credit inquiry hit my credit report from this dealership, and found that a loan application was filled out IN MY NAME by this dealership. Do not go here, they are out for themselves and disregard human decency. More

Mr. Shane Callender weas very professional in corre\cting a date situation on our cotract. He sent us a check for $ 590.62 to cover our first payment from his commison!!! This is highly reflective of the typ a date situation on our cotract. He sent us a check for $ 590.62 to cover our first payment from his commison!!! This is highly reflective of the type of individual he is, and I hope that you will be able to keep him with your organization for years to come! Sincerely Yours, John and Margaret Waller More