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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

May 11, 2023

Great experience from start to finish with Michael in sales with the help of purchasing our 2022 GMC Terrain… More

by JT234
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
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May 14, 2023 -

Nissan of Richmond responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Paula Quick Owner Loyalty Manager

May 11, 2023

Mike did a excellent job and followed up with me resulting in the purchase of my brand new Nissan Altima! More

by AE366
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
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May 14, 2023 -

Nissan of Richmond responded

Here at Nissan of Richmond, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Paula Quick Owner Loyalty Manager

May 10, 2023

Awful confusing service. Not accurate service time quotes and misleading prices. Not clarified properly. Service advisor all over the place. More

by Vverg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donnie Washington
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May 10, 2023 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than excellent experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. We'll use your comments for mentoring and coaching and hopefully, you'll want to give us another chance in the future. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

May 10, 2023

Donetra Was welcomed very quickly when I drove into the bay. She was smiling and very friendly. There was an issue with the battery, but she explained it was under warranty and there would be no cost. Exce More

by Roxy02172010
Recommend Dealer
Yes
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May 11, 2023 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

May 10, 2023

I experienced great customer service provided! My vehicle was serviced within in a timely matter. More

by Sadiqa.Chambliss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
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May 10, 2023 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

May 10, 2023

Great service I loved how nice they were the people here are super nice and kind More

by Alvaro11237
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manal Stephen
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May 11, 2023 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

May 09, 2023

Orlando Reyes was very helpful and knowledgeable! ! Helped me get the car that a wanted and the budget that I wanted..come see him More

by heeljacks
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous, Preston Harris, Orlando Reyes, Brandon Stern, Parker Jackson
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May 10, 2023 -

Nissan of Richmond responded

Congratulations on your new vehicle! We are so glad that Orlando had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Paula Quick Owner Loyalty Manager

May 10, 2023 -

heeljacks responded

Yes he did a great job . I did ask him to see if I can get the second fob for the car I was only given one . He said he would check with the parts department on getting one . I know he ‘s busy so I ‘ ll him a day or two to make it happen . Thankd

May 09, 2023

They are doing good and very fast servicing with minimum wait time. They are good at receiving the customers. More

by santosh
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2023 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

May 08, 2023

Everybody is helpful & they are going to make sure you leave with exactly what you want. More

by Omar Powell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harry, Brandon Stern
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May 08, 2023 -

Nissan of Richmond responded

Omar, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

May 08, 2023

Very helpful and knowledgeable, Orlando went the extra mile to ensure that I had the best value possible. Will definitely be a repeat costumer! More

by Jonathan.b.dyson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orlando Reyes
Report | Print
May 09, 2023 -

Nissan of Richmond responded

Thank you so much for your excellent review, Jonathan! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

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