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Nissan of Richmond
Richmond, VA
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models.
We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,250 reviews
May 04, 2023
Johnny was very helpful in the process. I wasn’t expecting to be back so soon & we appreciate the quality work at Nissan of Richmond I wasn’t expecting to be back so soon & we appreciate the quality work at Nissan of Richmond More
by GROATRM
Verified CustomerMay 03, 2023
Service was not provided on the first visit and I had to bring the vehicle back a second time since the recall wasn’t done. Was offered a rental car by service staff which I thought was a kind offer. Droppe bring the vehicle back a second time since the recall wasn’t done. Was offered a rental car by service staff which I thought was a kind offer. Dropped off my vehicle and drove the rental to work as a county employee. Left work at 4:30 pm, filled the rental with gas and returned the rental same day. It was confirmed that all the services were completed as requested and service staff gave me an oil change free of charge. However, weeks later as of 5/1. I was charged 50.00, called Nissan of Richmond and the rental car staff states that I returned the rental car empty and dropped it at a different location. Which is not true, and why would staff charge my account without notice or talking to me first? Especially, when I had services weeks earlier, why charge me now and not communicate. I’m very disappointed with the services it’s interrupted my work day and I don’t feel like I can trust this location to have a service completed. The rental car situation just took me over the edge. I will not touch another rental from Nissan. On a better note, I’m thankful for Debbie in services because, I would have never known if the services weren’t completed. Thanks Debbie! More
by Wanda
Employees Worked With
May 03, 2023
My experience at the dealership seemed a bit deceiving. I brought in a key that had OEM insignia, the code on the back also matched another OEM key that Nissan showed, but was fairly warned that there is a I brought in a key that had OEM insignia, the code on the back also matched another OEM key that Nissan showed, but was fairly warned that there is a chance something goes wrong. I waited and then was told by Carmen that my key was faulty and likely a knock off OEM key, I was told that I would have to pay $170 for the attempt, and my option would be to purchase a key thru nissan and pay approximately $400 in addition to the initial $170. After a few minutes I agreed to go forward with the service as I was in a pinch because I had already gotten my car towed there. A few minutes later carmen comes back out and informed my they were able to get it programmed but with many caveats as they continued to claim the key was fake. The caveats were all of the features that are unavailable when the battery of the fob is dead. It is absolutely ridiculous to me that the service technician dod not think to replace the battery, once I did so the keys works absolutely perfectly. I do not fault carmen, but the communication from the technician thru carmen to me seemed a bit fishy and made me uncomfortable to ever use Nissan service again. More
by CHRISTINEREMEDIOUS30
Employees Worked With
Carmen McDonald
May 02, 2023
I always feel good coming to this Location to get my vehicle serviced. I think it has a lot to do with the way I’m treated by the staff, from the time I pull in to the time I leave I’m met with courteou vehicle serviced. I think it has a lot to do with the way I’m treated by the staff, from the time I pull in to the time I leave I’m met with courteous and professional individuals throughout the process. Im also given a good level of communication keeping me in the loop as I wait for my vehicle. Thank you! More
by loucorona
Employees Worked With
Carmen McDonald
