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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,249 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,249 reviews

April 12, 2023

No complaints. Service this time and last time was very good. Impressive. That is all. More

by missjinny101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember the fellows name from last time. Brian? He was great also. , Carmen McDonald
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Apr 12, 2023 -

Nissan of Richmond responded

Miss. Jinny, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Nissan of Richmond to be a positive one. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

April 12, 2023

The customer service was really great! Johnny Prince was very helpful with my recall and the service was done quickly. More

by MILLIEGRYMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
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Apr 12, 2023 -

Nissan of Richmond responded

Millie, We are very happy to hear Johnny provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

April 12, 2023

Very professional and courteous. My customer care representative was Awesome!! Clean waiting area and nice atmosphere for this company. I came for a recall service and looking for fu More

by ELEANETTE.LIPSCOMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
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Apr 12, 2023 -

Nissan of Richmond responded

Eleanette, Thanks for sharing your thoughts about your experience with Nissan of Richmond. Donnie and our team appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

April 12, 2023

Donnie was persistent in finding my vehicle's problem and kept me updated on the progress of the repair. I would highly recommend this service. More

by emchristian2018
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam, Donnie Washington
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Apr 12, 2023 -

Nissan of Richmond responded

Thank you for your very kind review. Donnie and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

April 11, 2023

Carmen was super helpful and made sure I had I beyond pleasant experience during my visit. I am super happy I came. I left with an oil change, no more of that pesky blinking oil “service needed” sign on More

by Ever Aka
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The kind woman who assisted me & my indecisiveness in finding a cute protective rubber/slip-on cover for my key fob ??, Carmen McDonald
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Apr 11, 2023 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

April 11, 2023

Mike and his boss were a great help & our decision very easy in purchasing our brand new nissan kicks.. More

by FS556
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
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Apr 11, 2023 -

Nissan of Richmond responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

April 11, 2023

Michael was very patient with me with my decision purchasing my new Nissan Altima S More

by LR448
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
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Apr 11, 2023 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear Michael was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

April 11, 2023

Uncommunicative, sales team. does a sell your car bait and switch, charges for diagnostic when sent by Nissan. More

by thatdiva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manal Stephen
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Apr 14, 2023 -

Nissan of Richmond responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

April 11, 2023

Orlando is the best! !! He listen to what I wanted and match me with the perfect car. More

by Michie
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Orlando Reyes
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Apr 12, 2023 -

Nissan of Richmond responded

Michie, Thank you so much for your excellent review! We are so glad that Orlando had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

April 11, 2023

It’s a very nice dealership overall. I wish getting service was a lot quicker, but that’s could just mean they make sure they do a very thorough job at finding what’s wrong with your veh More

by Chyna Hicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
Report | Print
Apr 11, 2023 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Carmen had the opportunity to work with you, and we are thrilled that you found your experience with us here at Nissan of Richmond to be a positive one. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

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