Nissan of Richmond

I purchased a 2020 Honda Hr-V from Nissan of Richmond on June 19,2019. There was a small cosmetic imperfection on the hood which the dealership agreed to fix as a condition of purchase. I agreed and purchas June 19,2019. There was a small cosmetic imperfection on the hood which the dealership agreed to fix as a condition of purchase. I agreed and purchased the vehicle. I took the vehicle back about 2-3 weeks later to have the imperfecrion repaired. It took almost 2 weeks. I was called at 4pm on a Friday and told to come get my car right then. I live an hour and fifteen minutes away. I advised the rep I couldn't come until Saturday morning and he was frantic! Insisted O come right then, again I said no. I went to get the car on Saturday morning and discovered MORE damage to the front of the car than when I dropped it off! I guess I know why they wanted me to pick it up Friday night. Every one acted dumbfounded when I pointed out the damage and suggested I make an insirance claim! ABSOLUTELY NOT!! So I was told that they would orderthe parts to fix the damage that following Monday...here I am a week a later and I was just told they are "trying to secure the part". I am livid. I am being given the run around. A quick Google search found the part on 5 different websites. Obviously they think I'm a fool or that I'll just let it go. But I won't. And I will NEVER use this dealership nor would I recommend it to anyone ever!!! Spen your money with an honest dealership. Don't deal with these people. More

Nissan of Richmond was quick to help me find the car I was interested in test driving and easily welcomed my trade in for a value. was interested in test driving and easily welcomed my trade in for a value. More

Mohammed was great to work with . Mike the manager was also very awesome as well They both made this a very pleasant experience. Mike the manager was also very awesome as well They both made this a very pleasant experience. More

Mohamed and Charles Bull were very helpful helping us during our new car buying process. Thank you all for everything during our new car buying process. Thank you all for everything More

Michael M and Covey really worked hard to get us a good price during our jeep renegade buying experience price during our jeep renegade buying experience More

Mohamed was great ,works hard to make my deal done at my the price I was looking to be .for my 2024 Nissan Rogue SV4WD .Great job. the price I was looking to be .for my 2024 Nissan Rogue SV4WD .Great job. More

Very helpful! Ryan and Shaun were great to work with! Made the process easy! I love my new vehicle! Ryan and Shaun were great to work with! Made the process easy! I love my new vehicle! More

Staff were very friendly everybody was smiling. The process was great. I would recommend any of my friends to come here if they are looking for a vehicle. The Ford Fusion is really nice. I love The process was great. I would recommend any of my friends to come here if they are looking for a vehicle. The Ford Fusion is really nice. I love It!!!. More

Staff very friendly and helpful. Didn't try to convince to get something I didn't want. However did explain the difference between used and new which I appreciated. Thanks guys keep Didn't try to convince to get something I didn't want. However did explain the difference between used and new which I appreciated. Thanks guys keep up the good work. More

Got the truck I wanted at a good price. Mike and his managers made sure i was happy Mike and his managers made sure i was happy More