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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,249 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,249 reviews

April 03, 2023

Came early in the morning and they got finished very quick . Great customer service. Thanks More

by Stephsucceeds19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
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Apr 03, 2023 -

Nissan of Richmond responded

Thanks for your review! We are very happy to have provided you with a timely and satisfying experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

April 02, 2023

Great customer service from Mike from the moment we came in and he helped me seal the deal on my new BMW More

by SC522
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
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Apr 03, 2023 -

Nissan of Richmond responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Paula Quick Owner Loyalty Manager

April 02, 2023

Mike was a big help in assisting us with the purchase of our brand new Nissan Pathfinder… More

by ACB962
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Apr 03, 2023 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

April 02, 2023

Money was excellent! Very patient to my all shenanigans and my worries. She really helped me make my final decision to purchase my new 2020 Lexus ES 350! More

by Phatgrlz30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manal Stephen
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Apr 03, 2023 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

April 02, 2023

The customer service reps were not terrible. And the Auto service department didn't explain the results of the diagnostic on my car. I'm going to need a refund for poor service and having to p More

by RUBEPAPO.0121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donnie Washington
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Apr 03, 2023 -

Nissan of Richmond responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

April 01, 2023

Donnie was a pleasure to work with. I will definitely return to have my service done because of her kind demeanor and professionalism. More

by VHERRING3092
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
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Apr 02, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Donnie and our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

April 01, 2023

It was good to have someone that was positive about being at work it makes a difference More

by Darrell.navarre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
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Apr 02, 2023 -

Nissan of Richmond responded

Thanks for sharing about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

April 01, 2023

They gave excellent service for my state inspection and got my car back in a reasonable time. More

by RWIENER12
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
Report | Print
Apr 03, 2023 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

April 01, 2023

Brandon was great! Had the vehicle I wanted and made it happen quick and efficient. After 12 years since my last purchase I’m thankful I was paired with him! More

by ChrisSmith
Recommend Dealer
Yes
Employees Worked With
Brandon Stern
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Apr 03, 2023 -

Nissan of Richmond responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

April 01, 2023

I appreciate the courtesy offer on my oil change, they no longer honor lifetime offer More

by monica.alston1558
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
Report | Print
Apr 02, 2023 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

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