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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

March 30, 2023

I was not pleased with my experience at Nisan of short pump. My car was in the auto shop for 2 1/2 weeks. I had very little communication with my service representative. I would often call and would get n More

by Ms.lee73188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debbie Conyers
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2023 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than a Five-Star experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. If you would like, please contact me directly as I would like to discuss your experience in further detail to clear up any issues. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

March 30, 2023

Kindness loyalty love respect warm feeling caring smiles great conversations give you the whole rundown on your vehicle just perfect More

by terrell90lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
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Mar 30, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our Service team. You’ve made our day and we're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

March 29, 2023

Service was great. My rep was very nice and informative. She provided me info on whats need next base on mileage. Much appreciated More

by MARLO.PATTERSON05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback on working with Debbie. We work hard to make sure our guests have an exceptional experience and are glad Debbie met your needs in a timely manner. We'll be sure to share your comments with her and our team looks forward to working with you again. Paula Quick Owner Loyalty Manager

March 29, 2023

I was greeted quickly. The service lady was super nice. The waiting area was clean. More

by KARIN3300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
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Mar 29, 2023 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

March 29, 2023

Wonderful staff as always! Always enjoy getting services done here! Thanks for everything team! You rock! More

by CGILLIS27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
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Mar 29, 2023 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience working with Johnny here at Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

March 29, 2023

They took me earlier than my appointment time, worked quickly and the mechanic walked me to my car and opened the door for me. Awsome experience! More

by DEBRAALBENESE2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
Report | Print
Mar 29, 2023 -

Nissan of Richmond responded

Thank you so much for taking the time to leave us a review. We're happy you enjoyed working with our Service team. We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

March 29, 2023

Carmen is so nice and she was very helpful in helping me choose the right services for my vehicle. She was a pleasure to work with. I look forward to working with her again for my next service visit. More

by willdani914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
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Mar 29, 2023 -

Nissan of Richmond responded

Thank you so much for your kind words for Carmen, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

March 29, 2023

This dealership was awesome! The salesman Preston was absolutely helpful and understanding. Great to work with and they value your wants & needs! I’ll definitely be back! More

by Mshands93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Preston Harris
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Mar 29, 2023 -

Nissan of Richmond responded

Thank you for your review and kind words for Preston and the team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

March 28, 2023

Great personnel. Everything good and very helpful. I will recommend this dealer to all my friends. More

by Johnpy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manal Stephen
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Mar 29, 2023 -

Nissan of Richmond responded

John, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

March 28, 2023

I had a great sales experience at Nissan of Richmond. Orlando Reyes was not pushy like a lot of sales people can be. They listened to what I wanted and needed and got me in and out. Great experience with More

by Josiahsmith421
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derran and Charles Bull, Orlando Reyes
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Mar 28, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Orlando. We're glad to hear he delivered such a great experience! Congratulations on your brand new Nissan! Paula Quick Owner Loyalty Manager

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