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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

March 25, 2023

Excellent service to my vehicle. Unnecessary work was not pushed. I felt that they were being honest about what needed to be done: More

by Kjk_gunner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
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Mar 27, 2023 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Johnny and our team and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

March 25, 2023

It was Miss. Carmen , her Customer Service , and Mechanics that did it for me . GREAT !! More

by Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
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Mar 27, 2023 -

Nissan of Richmond responded

Keith, Thank you for taking the time to share your thoughts on working with Carmen and our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

Mar 27, 2023 -

Keith responded

Miss. Carmen of Nissan is a jewel , she has the most compassion and patience. She listens and has the customer best interest in hand . Thank you again Miss. Carmen you’re the Best 🙏🏾

March 25, 2023

Impressed with Nissan from the outset. Called to explain issue, and Carmen took the time to give me service options and work with my schedule. She was able to fine tune the problem, order More

by JAQUILO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whoever did the actual interior door handle replacement, Carmen McDonald
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Mar 27, 2023 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. Carmen and our team appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

March 25, 2023

Preston was wonderful and he was easy to work with . He helped me understand a previous issue and helped me get into a brand new car . Thanks Preston ! More

by Tierra.marshall3190
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Preston Harris
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Mar 27, 2023 -

Nissan of Richmond responded

Tierra, It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

March 25, 2023

The time spent here was well worth it. The entire staff was very kind snd nice. This is the second purchase from this and I would highly recommend it to everyone and look forward to doing More

by Glynnsmith51
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous
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Mar 27, 2023 -

Nissan of Richmond responded

Glynn, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Nissan of Richmond are glad to have you as a customer. Paula Quick Owner Loyalty Manager

March 25, 2023

My Infiniti G25 oil change experience was great! The staff was efficient, professional, kind and positive. The facility was clean. The waiting area was spacious and comfortable. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Nissan of Richmond responded

Paul, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Nissan of Richmond to be a positive one. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

March 24, 2023

Pleasant people and quick service . .,I was there for less than 2hours for 100,000 mile service More

by NLFELDMAN13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
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Mar 24, 2023 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

March 24, 2023

She was amazing I love representation she was amazing asked all questions got all things done for me she was a joy to be around. More

by DEAMAZE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
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Mar 24, 2023 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear Carmen was able to serve you and demonstrate our commitment to great service! Paula Quick Owner Loyalty Manager

March 24, 2023

Great service made that I got today at nissan . Mohamed was amazing.Definitely appreciate it and will recommend Mohamed More

by wanaci4633
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2023 -

Nissan of Richmond responded

We are so glad that we had the opportunity to work with you, and that Mo and our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Paula Quick Owner Loyalty Manager

March 24, 2023

I would not recommend any place connected to Nissan of Richmond the service department repaired the car but it’s too soon to say how good the job was. More

by wwashhouse
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin
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Apr 03, 2023 -

Nissan of Richmond responded

We appreciate your taking the time to write a review but are disappointed to read your comments following your visit to our dealership. Take care. -Nissan of Richmond

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