Nissan of Richmond - Service Center

Friendly, cooperative employees. Two hours is a little long for an oil change but the service center was very busy. Two hours is a little long for an oil change but the service center was very busy. More

Staff very professional and facility is very welcoming. I will highly recommend family and friends. I will highly recommend family and friends. More

Check-in was quick and friendly. Before repairs were started, I was contacted by phone and the process was explained thoroughly. Great service! 😃 Before repairs were started, I was contacted by phone and the process was explained thoroughly. Great service! 😃 More

I was helped promptly and the service I requested was completed in a timely manner. Service advisor is following up on a warranty issue for me. completed in a timely manner. Service advisor is following up on a warranty issue for me. More

I was helped by Debbie she was very helpful and worked quickly. She also had my vehicle washed without me asking. quickly. She also had my vehicle washed without me asking. More

I have appreciated the consistency and willingness to satisfy the issues within the local organization. Trademark is outstanding! satisfy the issues within the local organization. Trademark is outstanding! More

I waited at the dealership ~3 1/2 hours for completion of the brake switch factory recall, oil change and tire rotation. I arrived ~15 minutes early for my arranged appointment and still had to wait 3 1/2 ho the brake switch factory recall, oil change and tire rotation. I arrived ~15 minutes early for my arranged appointment and still had to wait 3 1/2 hours for completion. More

Everyone is very nice and willing to help you also let's you know what work is needed you know what work is needed More

I bought my car in for a tire rotation and oil change. I sat in the waiting room for over two hours before I saw someone came in. The person came in to help someone else, and I asked about my car, and was I sat in the waiting room for over two hours before I saw someone came in. The person came in to help someone else, and I asked about my car, and was told they were still working on it. They finally came back after two hours and forty-five minutes. I do not understand why it should take that long. I might have to go elsewhere next. It does not make any sense to have to wait that long. More