Scott Hornbeck

As a veteran and a recent customer of Nissan of Richmond, I am compelled to share my deeply disappointing experience to warn others about the deceptive practices and disrespectful treatment I encountered dur I am compelled to share my deeply disappointing experience to warn others about the deceptive practices and disrespectful treatment I encountered during and after my car purchase. On November 02, 2023 I purchased a used Lexus from Nissan of Richmond. When I first arrived and inquired about the vehicle, the salesperson Antouan, AKA Tony, assured me that the car had undergone a thorough inspection and was in perfect condition. Unfortunately, I later discovered that this was far from the truth. The vehicle had an issue, one that the Nissan of Richmond was fully aware of, yet they chose to withhold this critical information from me during the sale. This blatant disregard for transparency and a total lack of integrity by the dealership is unacceptable. As a customer, I trusted them to provide honest and accurate information about the vehicle I was purchasing. Instead, I find myself facing unexpected and costly repairs due to a pre-existing problem that the dealership deliberately chose to lie about. When I filed a complaint with the Better Business Bureau, the dealership responded and suggested I speak with the service manager, Scott, to see if they could help resolve the issue. Regrettably, my attempts to find a solution with Scott were met with continuous evasion and I kept getting the run around by his cronies. Despite numerous attempts to contact him as advised by the dealership, I was left in the dark. Attempts to address the issue with the dealership were met with indifference and a complete lack of accountability. The customer service I received after the sale was disgraceful, and it was apparent that their primary concern was closing the deal rather than ensuring customer satisfaction. I strongly advise anyone considering a purchase from Nissan of Richmond to proceed with extreme caution. The deceptive practices and dishonesty displayed by this dealership are reprehensible, and I regret trusting them with such a significant purchase. Save yourself the headache and financial burden – look elsewhere for a dealership that values honesty and integrity in their business dealings. More

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This service department is a joke! They lie repeatedly. My brakes failed tonight coming home They lie repeatedly. My brakes failed tonight coming home More

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I first called Khalil bc my son’s car had to be towed to the dealership and Khalil was helpful original finding a tow truck for us. Once the car was towed to the dealership, I was told the car may be looked the dealership and Khalil was helpful original finding a tow truck for us. Once the car was towed to the dealership, I was told the car may be looked at that day or the day after. I had left several messages for Khalil with no return call. The only call we ever received was to see if we wanted to trade the car in. Really? My husband ended up going to the dealership to see what the status was and we got the run around. To make a long story short, a month later we picked up the car after calling and visiting several times. Then found out the car battery was not even secure inside, Connected to nothing and banging against the inside. We will never go to this dealership for any repairs and definitely not to purchase from ever again. More

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Stephon and Harry did an excellent job taking care of us every step of the way. There customer service was exceptional. They had a positive attitude the whole time and engaged conversations with the both o every step of the way. There customer service was exceptional. They had a positive attitude the whole time and engaged conversations with the both of us and heard our concerns. Looking forward to taking our new truck out for a date night! More

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The only consistency is someone is going to call to try and buy the car. Every time I go in it's something different. What I asked for this time wasn't even done, alhough the tech made a "note":when I sche and buy the car. Every time I go in it's something different. What I asked for this time wasn't even done, alhough the tech made a "note":when I scheduled and another "note" when I arrived. More

by Me Verified Customer Verified Customer

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The team is very helpful making the experience of taking my vehicle in for service a good one every time. Thanks my vehicle in for service a good one every time. Thanks More

by SFOUBERT68 Verified Customer Verified Customer

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Very dedicated to the service they do for the customers and go into deep conversations when they explain what the issue was and what needs to be done to fix it. and go into deep conversations when they explain what the issue was and what needs to be done to fix it. More

by JJ Verified Customer Verified Customer

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It is extremely clean, they were extremely professional impolite with me, and they explained everything about my vehicle without overcharging me. Overall an awesome experience, and I will come back for my impolite with me, and they explained everything about my vehicle without overcharging me. Overall an awesome experience, and I will come back for my next service appointment. More

by JESSICASHEARS101 Verified Customer Verified Customer

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0 STARS. On 7/17/23 I brought my car in (that was bought in April 2023 from this dealership) for an engine malfunction notification for the third time. On 7/2 On 7/17/23 I brought my car in (that was bought in April 2023 from this dealership) for an engine malfunction notification for the third time. On 7/21/23, I was notified the service was complete and to pick up my car. As I am driving back home, the same light comes on. I return the car immediately. On 7/22/23, I was notified the service was complete and to pick up my car. On 7/23/23 at 3:40 pm, the same light comes back on. I have been attempting to call the service department since 7/24/23 with no success. More

by reese Verified Customer Verified Customer

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Very individualized care dealing with me and my car! ! Thank You so much for Your real interest ☺️. ! Thank You so much for Your real interest ☺️. More

by MARY.A.WINCHESTER Verified Customer Verified Customer

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