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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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September 19, 2022

Debbie was very helpful and responsive in letting me know of any issues and solutions with my Nissan rogue More

by burnett.alexa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2022 -

Nissan of Richmond responded

Alexa, Thank you for your business and this review. We're happy to hear Debbie and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

September 19, 2022

Great team on staff at Richmond Nissan! They were a great help to me on this past weekend. More

by MZWMZ01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bre!!!
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Sep 20, 2022 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great customer service! Paula Quick Owner Loyalty Manager

September 19, 2022

Debbie thanks you for helping me. You was very supportive. Thanks for being awesome.. Very appreciate. More

by Triple50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2022 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. Debbie and our team appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

September 19, 2022

The best customer service I’ve had at this dealership in a long time, as I had stopped coming here. The young lady, Debbie was extremely helpful. This was a big difference from past experiences, when other More

by Francesmitchell45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
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Sep 19, 2022 -

Nissan of Richmond responded

Frances, Thank you for taking the time to share your feedback with us. Debbie and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

Jul 19, 2023 -

Francesmitchell45 responded

Yes, Debbie was very cordial and patient. Just great to work with making sure I received the services I needed. Thanks so much.

September 19, 2022

Always polite, friendly and take care of there customers! ! The Best salesman, Receptionist, customer service, service department More

by tashabroadhurst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews, Paula Quick , Preston Harris, Brandon Stern, Donnie Washington, Jeremy Kellogg
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Sep 19, 2022 -

Nissan of Richmond responded

Tasha, Thanks for sharing about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

September 18, 2022

Debbie in service was awesome I was from out of town and she made me feel like I was local More

by TODD56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2022 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

September 18, 2022

1st time there. Still waiting for car repair.Been awhile. Say short on mechanics. Okay. More

by AFRICA18
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kelley Carlson
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Sep 18, 2022 -

Nissan of Richmond responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Paula Quick Owner Loyalty Manager

Sep 19, 2022 -

AFRICA18 responded

I was told up front it would be a while because of backed up and mechanic shortage. Car's my granddaughter's. Trying to get her back on the road. Thanks.

September 17, 2022

Nissan of Richmond has been able to help with issues that other subpar local Nissan dealers couldn't address. I will forever be a part of the family! More

by Jacob Taylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
Report | Print
Sep 18, 2022 -

Nissan of Richmond responded

Thank you, Jacob! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

September 16, 2022

Professional in appearance, communication, excellent in returning communication with regards to the claim I made regarding the headlamps replacement program. More

by SCHODITSCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
Report | Print
Sep 16, 2022 -

Nissan of Richmond responded

We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

September 16, 2022

I am always greeted politely and feel welcomed each and every time I bring my vehicle in for service. More

by syguonielawrence
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2022 -

Nissan of Richmond responded

Thanks for your positive feedback regarding your recent visit. We always like to hear that we are meeting our commitment to provide A-1 customer service. We appreciate your business! Paula Quick Owner Loyalty Manager

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