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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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September 10, 2022

Poor scheduling, excessive calls to Nissan for repair updates. Kept my car for one week to replace air conditioner compressor! Never going back to that shop. Service Advisor was friendly, apologetic, but More

by maxxross7
Recommend Dealer
No
Employees Worked With
Scott Hornbeck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelley Carlson
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Sep 12, 2022 -

Nissan of Richmond responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn around your sentiments. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Sep 13, 2022 -

maxxross7 responded

My air conditioner stopped working. I scheduled an appt via phone with call center for Wed. Left my car on dealer lot so it would be there early Wed morn (appt time) when I called to get update, I was told I didn’t have an appt scheduled and they would work me in😳 one week later and numerous calls my car was ready. COOL air blowing but blower mot as forceful as before I took it in.?? And button for quick air doesn’t change intensity of air output. I was told I need suspension work but another shop didn’t confirm ur findings. Awful experience- Maxine Ross 804-337-7918

September 10, 2022

Debbie is on top of her game! She enjoys helping customers, which makes us want to come back to RVA Nissan. More

by SJRAMIREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Debbie delivered such a great experience! Paula Quick Owner Loyalty Manager

September 10, 2022

Always a pleasure to be a part of this business. People are always friendly and the service is great More

by Maryo4023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2022 -

Nissan of Richmond responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

September 10, 2022

They were very helpful during my stressful car issues. Jeremy help me to understand my choices and also shed me a little off the final cost More

by nannymetzler
Price
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Matthews, Antouan Mahrous, Charles Spicer, Preston Harris, Orlando Reyes, Brandon Stern, Sid Mirzad
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Sep 12, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

September 09, 2022

They where understanding and polite. Very slow, but made sure everything was taking care of. More

by SHARISSE.CALLAHAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
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Sep 12, 2022 -

Nissan of Richmond responded

Thank you for your feedback, Charisse. We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

September 08, 2022

the service was great the employees were very pleasant and nice while i waited for my car More

by dixonl01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington, Michelle Ross, Kavon Smith
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Sep 08, 2022 -

Nissan of Richmond responded

Thanks for your review! We are very happy to have provided you with a timely and satisfying experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

Sep 08, 2022 -

dixonl01 responded

This is a great place to buy your next car!!!!!!

September 08, 2022

Under promised and over delivered. Although mo problem found (ghost code) seems to be running okay now. Still concerned though More

by CLYONS2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelley Carlson
Report | Print
Sep 08, 2022 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service! Paula Quick Owner Loyalty Manager

September 08, 2022

Nissan has really gone downhill! I dropped my car off Weds 8/31 for a 12:00p inspection and after SIX days of NO phone calls, long wait time and NO response; I had to go get it!!! S More

by LAUREN-BOYKIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeremy Kellogg
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Sep 08, 2022 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than a Five-Star experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. Please provide me with your name and telephone number or call me directly at 804-346-4200 x. 1000 so we may discuss your situation further. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

Sep 08, 2022 -

LAUREN-BOYKIN responded

I’m sorry Nissan of Richmond is no where near “five-star” customer service. After 20 years and 6 Nissan cars later, it’s sad to say that. Thanks for your response

September 08, 2022

Debbi is great. She communicated really well. Definitely had a great experience working with Debbi!! More

by DBUMPUS26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our Debbie in our Service Department! We look forward to sharing your compliments with her and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

September 08, 2022

I brought the vehicle in for inspection, but it failed. Had the work done elsewhere, since Nissan prices were higher, then brought it back and it passed. Debbie was great to work with. Thanks! More

by ProFem13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2022 -

Nissan of Richmond responded

Thanks for taking the time to rate your experience here and with Debbie. Please let us know if there's anything else we can help you with! Paula Quick Owner Loyalty Manager

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