Nissan of Richmond - Service Center

My appointment was at 7:30am they took me in right away and the service was great 😊 thanks for the great customer service the only thing is the wait time could be a little shorter. and the service was great 😊 thanks for the great customer service the only thing is the wait time could be a little shorter. More

The technician greeted me with a smile when I drove up. She was very nice and got me out in a timely manner. She was very nice and got me out in a timely manner. More

Very Unorganized. Not forth coming. Almost as if running scams. Not respectful of my time Not forth coming. Almost as if running scams. Not respectful of my time More

I got Friendly service, provided accurate timeframe and kept me informed of during service with estimates of work needed in the future kept me informed of during service with estimates of work needed in the future More

The workers at this dealership is very kind and helpful to your needs. Any questions you may have they do their best in answering to the best of their knowledge. Especially Ms. Debbie,!!! to your needs. Any questions you may have they do their best in answering to the best of their knowledge. Especially Ms. Debbie,!!! More

The wait was long because of staff shortage. I was kept informed and other employees would come through the waiting room and speak. I was kept informed and other employees would come through the waiting room and speak. More

I made an appt to have wheels put on. When I arrived; I was told they couldn’t accommodate me. When I insisted I had an appt, they said I’d have to wait two hours. If service was that sho When I arrived; I was told they couldn’t accommodate me. When I insisted I had an appt, they said I’d have to wait two hours. If service was that short staffed why did someone just not call me. Don’t appreciate having my time wasted and the poor attitude of some of the service staff. More

Excellent customer service from Donnie Washington! !!!! Will definitely be returning for recommendations and courtesy Carwash !!!! Will definitely be returning for recommendations and courtesy Carwash More

Went to Nismo RVA for an inspection and the service was great. I will definitely be back to get maintenance done in the future. Techs were knowledgeable and GM was welcoming. great. I will definitely be back to get maintenance done in the future. Techs were knowledgeable and GM was welcoming. More

They had to make me do 3 trips to find out that the tire sensors needs to be replaced. Every time I drop the car they call me and try to convince that I should sell the car and buy a new car with them. Fina sensors needs to be replaced. Every time I drop the car they call me and try to convince that I should sell the car and buy a new car with them. Finally when I decide to have them take a look at the car and tell me how much they want to pay, they don’t respond. Poor communication mechanism. More