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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

Sort by
August 20, 2022

Very friendly, good attitude and helpful. Got everything done that I needed in the time predicted. More

by robert.salsbury
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous, Jeremy Kellogg
Report | Print
Aug 22, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

August 19, 2022

Tries to accommodate your wants and needs . . Listens to your concerns and tries to address them.. More

by ASHARIKINGSTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelley Carlson
Report | Print
Aug 19, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. .We hope to see you again! Paula Quick Owner Loyalty Manager

August 19, 2022

Car inspection was great customer service, service center person was very friendly, and above service. More

by bro467moz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Ross
Report | Print
Aug 22, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

August 19, 2022

Yes I brought my car in to have a tuneup and left with issues for two weeks now. More

by SOSTRETELSHA3
Recommend Dealer
No
Employees Worked With
Scott Hornbeck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelley Carlson
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Aug 19, 2022 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than a Five-Star experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. If you would like, please contact me directly as I would like to discuss your experience in further detail to clear up any issues - unless you have been contacted already. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

August 19, 2022

The Service Rep was amazing! She got me in at the last minute to get my car serviced. She definitely did her thing. More

by Latisha E.
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Aug 22, 2022 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

August 18, 2022

The work was done in a timely manner. Clear communication throughout the entire process and easy pick up. More

by TA804
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Aug 18, 2022 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

August 18, 2022

The customer service was outstanding and the work performed was excellent. I was extremely please at the high level of professionalism. More

by casscrav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington, Michelle Ross, Kavon Smith
Report | Print
Aug 18, 2022 -

Nissan of Richmond responded

Thank you for your kind review; we are happy to pass along your comments to the Service team here at Nissan Of Richmond! Please let us know if there is anything else we can do for you; we are more than happy to help! Have have an amazing day! Paula Quick Owner Loyalty Manager

August 18, 2022

I the service parted. But when it was time to finish up the oil change. I was told that I had to pay. When i purchase the car all that was included. More

by MELMOSES33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Michelle Ross, Kavon Smith, Kelley Carlson
Report | Print
Aug 18, 2022 -

Nissan of Richmond responded

Thank you so much for taking the time to leave us this 5-Star review! Please provide me your name and number so I can clear up any questions about oil changes. Paula Quick Owner Loyalty Manager

August 18, 2022

I have been a customer at Nissan of Richmond for over 10 years and received very good service. More

by MOCHA114
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Ross
Report | Print
Aug 19, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

August 17, 2022

Nisan was very professional and did my inspection in a timely manner. They were also very courteous. More

by loulyons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Ross
Report | Print
Aug 17, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

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