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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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August 17, 2022

Nice friendly customer service the young women was great overall everything was perfect will come back when needed thanks for everything More

by BYAK1306
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Aug 17, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our Service team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

August 17, 2022

Great customer service Demonstrated patience to customers Kind employees Good listeners Polite Educated Clean environment Spacious A+ on timeliness Fast sevice Generous More

by robinson.angela25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department. We appreciate the Five-Star rating. We will be sure to share your comments with our team. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help. Paula Quick Owner Loyalty Manager

August 16, 2022

Very pleasant experience. Professional and quick service. Will definitely go back. Donnie was extremely helpful!!! More

by Ana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Aug 16, 2022 -

Nissan of Richmond responded

Thanks for rating your experience with Donnie and the team here at Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

August 16, 2022

The staff was friendly and were able to take care of my issues within the same day. The services did take quite a while to complete, but most things are nowadays due to staff shortages. More

by Kareena D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan Of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

August 16, 2022

The service that I had was an oil change. They did a great job. Love how friendly the employees are. More

by NCARMERON06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t remember who helped me
Aug 17, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department, We appreciate the five-star rating. We will be sure to share your comments with our team. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help. Paula Quick Owner Loyalty Manager

August 15, 2022

Made me wait for a long time, but took care of the issues at hand. Would not recommend listening to their time expectations More

by Ojasambekar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Ross
Aug 15, 2022 -

Nissan of Richmond responded

Thanks for taking the time to rate your experience. Please let us know if there's anything else we can help you with! Paula Quick Owner Loyalty Manager

August 15, 2022

The service was quick. I was able to get a last minute appointment. Everyone was friendly More

by knconaway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Aug 15, 2022 -

Nissan of Richmond responded

Thank you. We appreciate your taking the time to share your feedback. We're looking forward to your next visit with us at Nissan of Richmond! Paula Quick Owner Loyalty Manager

August 15, 2022

Nissan of Richmond Service team always has a great positive attitude! Love coming to get my car serviced. More

by Brianna Williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington, Jeremy Kellogg
Aug 16, 2022 -

Nissan of Richmond responded

Thank you, Brianna. We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

August 15, 2022

I had an appointment for an oil change. As soon as I pulled up, Donnie got me settled and offered the tire rotation and car wash. For a Saturday, I didn't wait long at all. Donnie was ver More

by Felicia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Aug 15, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our service department, Felicia. We appreciate the Five-Star rating. We will be sure to share your comments with Donnie and our team. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help. Paula Quick Owner Loyalty Manager

August 15, 2022

I'm happy with my battery replacement service however, anytime I get an oil change here my fluids are not checked and topped off. More

by SWEATJESSICA717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Nissan of Richmond responded

Thanks for rating your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

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